Accounts Receivable (AR) Call Centre – Voice Freshers
Location: Pune, Maharashtra, India
Job Type: Permanent | Full-Time
Department: Accounts Receivable / Revenue Cycle Management
Posted On: [Insert Date]
Job Overview
Join one of India’s largest and fastest-growing healthcare Revenue Cycle Management (RCM) companies as an AR Call Centre Associate – Voice Freshers. This entry-level role provides hands-on exposure to accounts receivable operations, claim follow-ups, and client communication processes, with structured training provided for freshers.
As part of our team, you will interact with insurance companies, patients, and healthcare providers to resolve claim-related issues, maintain accurate records, and ensure timely reimbursements. This position provides a strong foundation for a career in medical billing, healthcare RCM, and accounts receivable management.
Key Responsibilities
Perform pre-call analysis and gather necessary documentation using payer IVR or web portal services
Contact insurance companies, patients, and providers to follow up on outstanding claims
Maintain accurate documentation on client systems, ensuring clear audit trails
Record after-call actions and perform post-call analysis to track claim follow-ups
Resolve inquiries, requests, and complaints at the first point of contact
Provide accurate product and service information, interpreting documentation such as authorization forms, nursing notes, and explanation of benefits (EOBs)
Analyze accounts receivable data to understand underpayment reasons, denial patterns, and days in A/R
Use appropriate coding and documentation standards to log reasons for claim underpayments or denials
Collaborate with team leads to meet operational KPIs and SLA targets
Experience Required
Fresher / 0–6 months of relevant exposure in call center operations is acceptable
Prior experience in an international call center is an advantage but not mandatory
Education & Qualification
Degree or diploma in Arts or Sciences
Candidates pursuing professional courses such as BTech, BE, MBA, MCA, etc., are not eligible for this entry-level position
Must have no current academic arrears
Skills & Competencies
Fluency in English communication (verbal and written)
Strong interpersonal and analytical skills
Fast learner with ability to adapt to various operational situations
Basic computer literacy
Flexibility to work in night shifts aligned with US office timings and holiday calendars
Location
Pune, Maharashtra, India
How to Apply
Interested candidates may submit their resume at:
careers@accesshealthcare.com
hiring_pune@accesshealthcare.com
Office Address
2nd Floor and 4th Floor, Wing A, Mississippi Block,
Embassy Tech Zone, Rajiv Gandhi Infotech Park – Phase II,
Hinjawadi, Pune, Maharashtra – 411057, India
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