Application Specialist Senior – Veeva | Full-Time | India
Experience Required: 3-7 years
Job Description:
We are seeking a knowledgeable Application Specialist Senior – Veeva to support and optimize clinical systems and IT applications in India. This role focuses on ensuring optimal system performance, managing enhancements, resolving complex support tickets, and providing training to users. The ideal candidate will have hands-on experience with GxP-compliant clinical systems, strong problem-solving skills, and the ability to mentor junior team members.
Key Responsibilities:
Provide L2/L3 support for clinical and IT systems, including CTMS, eTMF, Vault Safety, LMS, and BI applications with GxP categorization, ensuring compliance with defined SLAs across multiple regions (ANZ, Asia, Europe, USA).
Manage user access, roles, and permissions in clinical and IT systems according to SOPs and regulatory requirements.
Deliver system training and provide technical support to users, Application Analysts, and clinical teams across global regions.
Act as the primary liaison with vendors and internal IT teams for system maintenance, upgrades, and enhancements.
Lead UAT testing for system upgrades, new releases, and change management initiatives.
Set up new projects/studies including system templates, checklists, LOVs, workflows, and configurations.
Generate reports and data extracts from clinical/IT systems using SQL or other tools as per study or user requirements.
Mentor and guide Application Analysts for L1 ticket resolution and ensure all KPIs and SLAs are met.
Contribute to process improvement, standardization, and documentation of systems and workflows.
Qualifications & Experience:
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
3-7 years of experience supporting clinical trial systems in CRO or pharmaceutical environments.
Hands-on experience with Veeva applications (CTMS, eTMF, Vault Safety) and GxP-compliant IT systems.
Strong knowledge of system administration, user access management, and clinical workflows.
Experience in SQL and generating system reports is preferred.
Excellent communication, analytical, and mentoring skills.
Ability to work across multiple time zones and support global teams.
Location: India (flexible across major cities)
Why Join Us:
Work on global clinical research and biotech projects in a collaborative, inclusive, and supportive environment.
Access flexible working options, wellness programs, and professional development opportunities.
Join an organization committed to diversity, gender equality, and inclusive hiring practices.
Be part of a Circle Back Initiative Employer, where every application receives a response.
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