Job Posting: Assistant Manager - Delivery
Job Overview
Job Code: OMH/AM-D/1359278
Designation: Assistant Manager – Delivery
Company: Omega Healthcare Management Services Pvt Ltd
Location: Chennai-I, Tamil Nadu, India
Country: India
Grade: 3A
Openings: 1
Posting Date: 16 May 2025
Closing Date: 31 August 2025
Required Experience: 8 – 14 years
Shift: General Shift / Day Shift
Work Mode: Work From Office (WFO)
Key Skills
Vendor Management
Service Delivery
CRM
Project Management
Business Development
MIS
Operations Management
BPO
Process Improvement
Telecommunications
Education & Certification
Education: Any graduate
Certification: Must have coding certification such as CPC, CCS, COC, or AHIMA
Experience Requirements
Minimum 8 years of professional and relevant experience in Medical Coding, with specialization in Radiology
Proven experience in client and stakeholder management
Demonstrated excellence in team and people management
Job Description
Responsibilities
Ensure client deliverables and SLAs are consistently met
Lead and guide the team based on client-specific training and expectations
Analyze performance trends and drive process improvement initiatives
Plan staffing levels and optimize resource utilization
Collaborate with internal departments to execute staffing and operational strategies
Conduct regular team meetings to maintain alignment and morale
Serve as the single point of contact for Team Leaders on client and team issues
Supervise day-to-day operations including:
Productivity tracking
Quality monitoring
Attendance and performance management
Encourage timely and fair performance appraisals in line with company policy
Additional Info
Employment Type: Full-Time
Department: Delivery – Medical Coding (Radiology)
Preferred Attributes:
Strong leadership and communication skills
Ability to drive efficiency and maintain high service quality
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