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Case Specialist 191

Product Life Group
Product Life Group
3-4 years
Not Disclosed
10 March 19, 2025
Job Description
Job Type: Full Time Education: Pharm.D./B.Pharm Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Case Specialist 191
Location: India (Remote Work Possible)
Department: Life Cycle - Safety and Vigilance
Contract Type: Permanent

Responsibilities:

  • Ensure quality control of vigilance cases.

  • Conduct medical evaluation of reports.

  • Perform data entry of vigilance cases in ad hoc databases or other formats as agreed with the client.

  • Manage follow-up requests of vigilance cases via phone or email.

  • Conduct pre-analysis of complex cases prior to data entry.

  • Perform medical evaluation of files, including:

    • Coding according to applicable dictionary.

    • Assessing causal relationship between effects and intake of suspect products.

    • Evaluating whether events/effects/incidents are expected/listed or unlisted.

    • Determining the seriousness of events/effects/incidents and the case.

  • Identify submission requirements for each case.

  • Validate documents produced by Data Manager/Vigilance Associate/Documentalist (e.g., phone call forms).

  • Close vigilance files.

  • Identify requirements and applicable changes to set up ICSR/MLM filters.

  • Analyze inclusion/exclusion of EV/MHRA cases.

  • Provide medical information to support the medical information division.

  • Answer phone calls that generate safety notifications.

  • Review medical information questions and quality complaints to identify safety information.

  • Serve as key contact for specific customers (supported by an Activity Manager or Line Manager).

  • Write and set up quality documents related to activities and specific client tasks.

Education & Experience:

  • Doctor or pharmacist by training.

  • 3-4 years of experience in a similar position.

  • Experience with line management is a plus.

  • Strong pharmaceutical background with knowledge of GVP, GCP, FDA, and regulatory drug safety requirements.

  • Knowledge of safety databases (e.g., Safety Easy, Argus).

  • Deep understanding of pharmacovigilance principles, adverse event reporting, and causality assessment.

Profile:

  • Database experience preferred.

  • Knowledge of current regulations.

  • Process-oriented and rigorous with teamwork skills.

  • Proficient in Microsoft Office tools.

  • Strong multitasking and flexibility skills.

  • Excellent communication skills in English for business continuity.