Client Partner – Medical Coding (Denial) | Senior Trainer
Location: Pune, Maharashtra, India
Job Type: Permanent | Full-Time
Department: Medical Coding / Revenue Cycle Management
Posted On: [Insert Date]
Job Overview
We are seeking an experienced Senior Trainer – Client Partner (Medical Coding – Denial) to join our Pune team. The ideal candidate will be responsible for training corporate associates in business English communication, soft skills, and call handling within the healthcare RCM environment. This position offers opportunities for career growth and comes with benefits including free cab pick-up and drop, medical insurance, and other social security provisions.
Key Responsibilities
Facilitate new hire and ongoing training sessions focused on English grammar, pronunciation, accent neutralization, and effective communication
Develop, maintain, and submit recurring training reports to the Training Manager
Assist recruitment teams in screening candidates based on voice and accent proficiency
Audit frontline agents’ calls, record scores, and provide structured feedback
Coach client partners and associates to enhance call handling, voice clarity, and accent usage
Collaborate with stakeholders to implement and evaluate training programs on communication, soft skills, and operational efficiency
Conduct on-floor interventions through coaching and feedback, ensuring compliance with defined training models
Create presentations and materials for management review and training sessions
Experience Required
Minimum 2 years of experience in voice and accent training or similar corporate training roles
Experience in Healthcare RCM industry is highly desirable
Any certification in English language teaching (e.g., BEC, CELTA, TESOL) is an added advantage
Education & Qualification
Graduate in any discipline
Demonstrated proficiency in English grammar, pronunciation, and professional communication
Skills & Competencies
Strong interpersonal and communication skills
Excellent facilitation and presentation abilities
Ability to maintain data, MIS reports, and training documentation
Effective people management and coaching skills
Proficiency in developing presentations for leadership review
Flexibility to work night shifts as per business requirements
Location
Pune, Maharashtra, India
How to Apply
Interested candidates may share their updated resume at:
careers@accesshealthcare.com
hiring_pune@accesshealthcare.com
Office Address
2nd Floor and 4th Floor, Wing A, Mississippi Block,
Embassy Tech Zone, Rajiv Gandhi Infotech Park – Phase II,
Hinjawadi, Pune, Maharashtra – 411057, India
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