Location: Bangalore, Karnataka, India
Job Category: Medical & Clinical Operations / Healthcare Administration
Job Type: Full-Time, Regular, Night Shift
Experience Required: Minimum 6 months in customer service, call center, or healthcare support role
Optum, a part of UnitedHealth Group, is a global healthcare organization leveraging technology and data-driven solutions to improve health outcomes. Our mission is to connect people with the care, pharmacy benefits, and resources they need to live healthier lives. Joining Optum means working in a diverse, inclusive, and collaborative culture, with opportunities for professional growth and the ability to make a meaningful impact on communities worldwide.
We are seeking a Clinical Administration Coordinator to manage high volumes of inbound and outbound customer interactions in a fast-paced healthcare environment. This role focuses on resolving customer queries, supporting clinical operations, and maintaining compliance with organizational and regulatory standards. The ideal candidate is detail-oriented, adaptable, and demonstrates excellent communication skills while working collaboratively across teams.
Customer Interaction & Support
Handle high volumes of inbound and outbound calls from patients, providers, and clients.
Resolve customer concerns related to clinical services, billing, technical assistance, or orders efficiently.
Provide accurate, up-to-date information regarding Optum services, programs, and products.
Documentation & Compliance
Maintain accurate logs of interactions and transactions using scheduling and CRM systems.
Follow company protocols, scripts, and data security guidelines to ensure compliance.
Escalate complex issues to specialized teams while maintaining clear communication with stakeholders.
Performance & Quality
Achieve and maintain performance metrics, including call handling time, customer satisfaction, and quality assurance standards.
Participate in training programs to stay updated on new workflows, tools, and healthcare processes.
Support continuous improvement initiatives within clinical and administrative operations.
Adaptability & Collaboration
Collaborate with internal teams to ensure seamless service delivery.
Adapt to changing workflows, technologies, and operational requirements.
Manage multiple priorities efficiently in a dynamic healthcare environment.
Minimum 6 months experience in a call center, customer service, or clinical administrative role.
Strong problem-solving skills and ability to escalate issues effectively.
Excellent verbal and written communication, active listening, and empathy skills.
Demonstrated ability to manage time, prioritize tasks, and work under pressure.
Comfortable working in a fast-paced, technology-driven healthcare environment.
Preferred Qualifications
Completion of 12th grade, 2nd PUC, or graduation.
Familiarity with healthcare systems, clinical operations, or medical billing processes.
Work with a global leader in healthcare and technology, impacting patient outcomes worldwide.
Engage in a supportive, inclusive culture focused on career development and professional growth.
Gain exposure to healthcare administration, patient services, and clinical operations on a global scale.
Access to training, mentorship, and advancement opportunities within UnitedHealth Group.
Optum and UnitedHealth Group are committed to equal employment opportunity. All qualified applicants receive consideration for employment without regard to race, gender, age, disability, sexual orientation, or other legally protected characteristics. Reasonable accommodations are provided for candidates with disabilities throughout the recruitment process.
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