Clinical Administration Coordinator Senior
Company: Optum (UnitedHealth Group)
Location: Hyderabad, India
Department: Medical & Clinical Operations
Employment Type: Full-Time
Job Summary
The Clinical Administration Coordinator Senior is responsible for handling inbound and outbound customer interactions, resolving healthcare-related queries, documenting customer information, maintaining quality standards, and ensuring compliance with company policies. The role requires strong communication, customer service, problem-solving, and documentation skills while meeting operational KPIs in a fast-paced healthcare environment.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries related to healthcare services, billing, scheduling, and support.
Accurately document customer interactions using scheduling and CRM systems.
Meet quality, productivity, and customer satisfaction KPIs.
Escalate complex issues to appropriate teams for resolution.
Maintain knowledge of company products, services, and processes.
Follow SOPs, compliance requirements, and data privacy guidelines.
Ensure accurate after-call documentation and transaction records.
Deliver excellent customer service with empathy and professionalism.
Collaborate with internal teams to resolve customer concerns.
Required Qualifications
Bachelor's Degree (Any Graduate).
Experience in customer service or call center operations.
Strong verbal and written communication skills.
Excellent problem-solving and conflict resolution abilities.
Good time management and multitasking skills.
Ability to work in a fast-paced environment.
Adaptability to changing processes and technologies.
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