Clinical Support Specialist

Philips

1+ years

Not Disclosed

New York

10 Sept. 13, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Clinical Support Specialist – New York City (Onsite)

Job ID: 533716
Location: New York City, NY

Company Overview:

At Philips, we are dedicated to improving lives through innovative health technology. We believe every individual matters and strive to ensure quality healthcare access for all. Join us to make a meaningful impact and contribute to our mission of transforming healthcare.

Role Overview:

As a Clinical Support Specialist, you will provide on-site clinical application support for the Philips Vue PACS platform at various New York Presbyterian Hospitals. Your expertise in problem-solving and clinical support will be crucial in ensuring the effective use of our technology and maintaining high standards of customer satisfaction.

Key Responsibilities:

Issue Resolution: Utilize your clinical knowledge to identify and resolve issues with the Philips Vue PACS platform. Manage escalation coordination and administration.
Training & Guidance: Provide training and guidance to the service organization and customers, enhancing their understanding of clinical applications and workflows.
Documentation: Record troubleshooting steps and problem resolutions. Develop and execute action plans for escalations, and report to leadership on customer sites requiring intervention.
Customer Interaction: Address and resolve customer product inquiries through phone, email, or chat. Ensure feedback and safety allegations are submitted promptly.
Knowledge Sharing: Develop and deliver technical seminars to improve the productivity and effectiveness of field and remote specialists. Conduct root cause analysis to prevent issue recurrence.

Qualifications:

Experience: At least 1 year of experience with PACS implementation is desired. Previous clinical support or related medical role experience is beneficial.
Certifications: AART/ASRT certifications are preferred.
Education: Degree in IT or a related field, or equivalent experience.
Skills: Strong analytical abilities, capability to work under pressure, effective team collaboration, and knowledge of hospital workflows.
Physical Requirements: Ability to meet physical, cognitive, and environmental job demands with or without accommodation.

Compensation:

Hourly Pay Range: $32.16 to $55.13, depending on experience, skills, and location.
Additional Compensation: Potential for annual incentive bonuses, and other incentives.
Benefits: Includes generous PTO, 401k with up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more. For details on our benefits, visit Philips Total Rewards.

Additional Information:

Work Authorization: Must be authorized to work in the US; visa sponsorship is not available.
Application: This requisition is open for 45 days but may close sooner if a suitable candidate is found. Apply promptly to ensure consideration.
Equal Opportunity: Philips is an Equal Employment Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

If you have the expertise and passion for clinical support and are eager to make a difference, we encourage you to apply and join our dedicated team. Learn more about our purpose and career opportunities at Philips.

Apply Now!

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Clinical Support Specialist

Job Description

Job Title: Clinical Support Specialist – New York City (Onsite)

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