Job Title: Executive – Compliance and Investigations
Company: Glenmark Pharmaceuticals
Location: Mapusa, Goa, India
Department: Compliance and Investigations
Job Type: Full-Time
Experience Required: 2–4 Years in Quality Assurance, Compliance, or Pharmaceutical Investigations
About Glenmark Pharmaceuticals
Glenmark Pharmaceuticals is a globally recognized pharmaceutical company focused on discovering, developing, and delivering innovative medicines. With strong capabilities in research, manufacturing, and regulatory compliance, the company operates across multiple therapeutic areas and maintains a strong commitment to quality, patient safety, and global regulatory standards.
Role Overview
The Executive – Compliance and Investigations is responsible for managing and supporting market complaint investigations while ensuring adherence to current Good Manufacturing Practices (cGMP) and global regulatory requirements. The role involves maintaining complaint documentation, coordinating cross-functional investigations, reviewing quality reports, and ensuring timely implementation of corrective and preventive actions (CAPA).
This position plays a key role in maintaining product quality, ensuring regulatory compliance, and supporting continuous quality improvement within the pharmaceutical manufacturing environment.
Key Responsibilities
Market Complaint Investigation
Manage the receipt, logging, and documentation of product complaints in accordance with cGMP requirements.
Conduct investigations related to market complaints and document findings in investigation reports.
Inspect reserve samples as part of the complaint investigation process.
Complaint Management and Documentation
Maintain complaint logs and ensure accurate documentation for all complaint-related activities.
Manage complaint samples and maintain proper records of sample receipt and storage.
Follow up with internal teams or external stakeholders to obtain additional information related to complaints.
Investigation Review and Quality Assessment
Review investigation reports and supporting documentation related to APQR, stability studies, change control, deviations, incidents, OOS (Out of Specification), and OOT (Out of Trend) results.
Conduct regulatory assessments related to product complaints when required.
Cross-Functional Coordination
Coordinate with various departments such as Quality Assurance, Manufacturing, and Regulatory Affairs during complaint investigations.
Ensure proper communication and collaboration to support timely closure of investigations.
Regulatory Compliance and Audits
Support regulatory and customer inspections related to investigation processes and complaint handling.
Ensure compliance with external regulatory requirements and internal quality systems during audits.
Trending and CAPA Implementation
Perform trending and analysis of market complaints to identify recurring issues.
Ensure timely implementation and monitoring of Corrective and Preventive Actions (CAPA) related to complaint investigations.
Quality Systems and Process Improvement
Implement and maintain standardized procedures related to complaint management.
Review compliance processes and recommend improvements to strengthen quality systems.
Perform monthly review of the Format Control Audit Log reports for the Investigations and Compliance department.
System and Documentation Management
Utilize quality management and IT systems including SAP QMS modules and TrackWise for complaint tracking and documentation.
Maintain records and reports using MS Office tools and departmental documentation systems.
Environmental Health and Safety Compliance
Support implementation and compliance with Environmental, Health, and Safety management systems aligned with ISO 14001:2015 and ISO 45001:2018 standards.
Educational Qualifications
Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Microbiology, Chemistry, or a related discipline.
Experience Requirements
2–4 years of experience in pharmaceutical quality assurance, compliance, or investigation roles.
Experience in handling market complaint investigations within pharmaceutical manufacturing environments is preferred.
Required Skills and Competencies
Strong knowledge of cGMP guidelines and pharmaceutical quality systems.
Experience with deviation investigation, CAPA management, and complaint handling processes.
Strong analytical and problem-solving abilities.
Good documentation and reporting skills.
Effective cross-functional communication and coordination abilities.
Technical Skills
Proficiency in Microsoft Office tools including Word, Excel, and Outlook.
Experience working with quality management systems such as SAP, TrackWise, or similar platforms.
Familiarity with documentation systems and electronic quality management tools.
Work Environment
This role operates within a pharmaceutical manufacturing and quality compliance environment at the Goa facility, requiring collaboration with multiple departments to support quality and regulatory standards.
Job Location
Mapusa, Goa, India.
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Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
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China | Quarry Bay |Liaoning :
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