Executive, Post Market Surveillance
Company: Vantive
Location: Gurgaon, Haryana
Job Requisition ID: JR - 196010
Employment Type: Full-Time
Job Summary
Vantive is hiring an Executive – Post Market Surveillance (PMS) to manage customer complaints, Medical Device Reporting (MDR), complaint investigations, and post-market safety activities. The role focuses on ensuring regulatory compliance, evaluating product complaints, coordinating investigations, preparing regulatory reports, and supporting continuous improvement initiatives to maintain product quality and patient safety.
Key Responsibilities
Manage end-to-end complaint handling and Medical Device Reporting (MDR) activities.
Open and maintain complaint records in the complaint management system.
Collect and document complete complaint information.
Follow up with customers through written and verbal communication.
Assess complaint reportability according to regulatory requirements.
Prepare and submit Medical Device Reports (MDRs).
Evaluate complaints to determine investigation requirements.
Coordinate sample retrieval and complaint investigations.
Respond to customer complaints professionally and within timelines.
Ensure timely closure of complaint records as per SOPs.
Monitor complaint workflow and escalate issues when required.
Triage internal and external complaint communications.
Participate in continuous improvement projects and process enhancement initiatives.
Ensure compliance with company procedures and global regulatory standards.
Required Skills
Post Market Surveillance (PMS)
Medical Device Reporting (MDR)
Complaint Handling
Complaint Investigation
Regulatory Compliance
Customer Complaint Management
Quality Management Systems (QMS)
Root Cause Analysis
CAPA (Corrective and Preventive Action)
Risk Assessment
Documentation Management
Medical Device Regulations
SOP Compliance
Communication Skills
Problem Solving
Attention to Detail
Time Management
Microsoft Office Suite
Eligibility
Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Biotechnology, or a related healthcare discipline.
Experience in Post Market Surveillance, Medical Device Vigilance, Complaint Handling, Quality Assurance, or Regulatory Affairs is preferred.
Knowledge of medical device regulations and complaint management processes is an advantage.
Experience
Preferred Experience: 1–3 years of experience in Post Market Surveillance (PMS), Medical Device Vigilance, Complaint Handling, Regulatory Affairs, or Quality Assurance.
Salary Package (Estimated Market Standard)
₹5 LPA – ₹8 LPA (depending on experience, medical device industry knowledge, and interview performance).
Work Mode
Full-Time
Gurgaon, Haryana
Why Join Vantive?
Opportunity to work with a global leader in kidney care and vital organ therapies.
Exposure to international medical device safety and regulatory processes.
Collaborative and innovation-driven work environment.
Career growth through continuous learning and development.
Opportunity to contribute to improving patient safety and healthcare outcomes.
Involvement in quality improvement and regulatory excellence initiatives.
About Vantive
Vantive is a global healthcare company focused on kidney care and vital organ therapies. Building on over 70 years of innovation, the company develops advanced dialysis solutions, digital healthcare technologies, and therapies designed to improve patient outcomes and support healthcare professionals worldwide. Vantive is committed to extending lives, expanding treatment possibilities, and delivering high-quality care through innovation and regulatory excellence.
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