Junior Micc Associate

Navitas Life Sciences

1-3 years

Not Disclosed

Bengaluru

12 May 20, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Communication Skills, ICD-10 CM, CPT, HCPCS Coding, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Description: Junior MICC Associate

We are currently seeking a Junior MICC Associate to join our growing team. This role involves working within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function.

Responsibilities:

General Duties:

Adhere to global and local regulations to protect personal and client data as per company policy.
Handle calls/emails related to Adverse Events (AE), Product Quality Complaints (PQC), Medical Information (MI), and General Inquiries (GI).
Conduct case intake, duplicate checks, and registration.
Follow up on inquiries via phone and email, including translation if not in English.
Exhibit detail-oriented etiquette and a friendly attitude when answering calls.
Escalate calls to the supervisor when necessary.
Complete internal/external training promptly.
Participate in and support audits, ensuring timely closure of Corrective and Preventive Actions (CAPAs).
Provide support for other MICC-related activities as required.

Individual Case Safety Report (ICSR):

Enter individual case safety reports into the safety database.
Review and evaluate AE case information to determine required actions based on internal policies and procedures.
Process cases to meet timelines, quality, and productivity standards to fulfill project Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Code medical history, events, drugs/procedures/indications, and laboratory tests according to appropriate dictionaries (e.g., MedDRA, Company Product Dictionary, WHO-DD).
Write and/or verify the correctness and completeness of medically relevant safety narratives in chronological order.
Check data entered in various fields for completeness and accuracy.
Prepare and archive source documents as required.
Make necessary changes in cases demoted/back-routed by Quality Reviewer/Medical Reviewer.
Address feedback comments from Quality Reviewer (QR).
Coordinate with other workflows as required.
Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training to enhance quality.

Desirable Skills and Experience:

1-3 years of experience in an MICC role.
Graduate or postgraduate degree in life sciences.
Strong communication skills for effective client communication and coordination.

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Junior Micc Associate

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