Job Posting: Lead – Delivery Quality
Job Overview
Job Code: OMH/L-DQ/1359284
Designation: Lead – Delivery Quality
Company: Omega Healthcare Management Services Pvt Ltd
Department: Delivery Quality
Location: Chennai-I, Tamil Nadu, India
Country: India
Grade: 2A
Openings: 1
Posting Date: 16 May 2025
Closing Date: 31 August 2025
Experience Required: 5 – 8 years
Work Mode: Work From Office (WFO)
Shift: General Shift / Day Shift
Key Skills
Vendor Management
Service Delivery
Six Sigma
Process Improvement
Project Management
Quality Assurance
Outsourcing
Business Process
CRM
Quality Management
Education & Certification
Education: Must be a graduate (Bachelor’s or Master’s degree)
Certifications: Not specified (Six Sigma or quality-related certifications would be a plus)
Experience Requirements
Minimum of 6 years of professional experience in US Healthcare (RCM) in any of the following service lines:
Medical Coding (Radiology preferred)
Accounts Receivable (AR)
Medical Billing
Experience in client and stakeholder management
Experience in team management and coaching
Strong understanding of quality matrices and quality tools
Job Description
Primary Responsibilities
Participate in client calls to understand quality expectations and SLAs
Define and implement methods to achieve quality targets in collaboration with operations leads
Detect and document errors with high inspection efficiency
Provide structured feedback (verbal and written) to team members on a daily basis
Ensure timely correction of identified errors by respective operations staff
Coach employees to minimize recurring errors and enhance performance
Collaborate with training teams to improve onboarding and learning programs
Handle test files/batches for new clients/processes to ensure process familiarization
Generate daily QA reports and meet all internal and external SLA targets
Consistently meet key QA metrics: inspection efficiency, calibration, productivity, and skills scores
Performance Expectations
Maintain high inspection efficiency
Ensure error recording and organizational compliance with quality protocols
Meet or exceed QA metrics and contribute to continuous process improvement
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