Manager – Case Processing (Pharmacovigilance)
Location: Noida, India
Employment Type: Full-Time
Experience Required: Minimum 10 years in Pharmacovigilance / Drug Safety Operations
Job ID: R2522051
Category: Consulting / Pharmacovigilance
About Cencora
Cencora is a global leader in healthcare solutions, dedicated to advancing patient safety and creating healthier futures. Our teams deliver world-class pharmacovigilance (PV), regulatory, and clinical operations, ensuring high-quality outcomes and regulatory compliance across international markets.
Joining Cencora means becoming part of a mission-driven organization where innovation, expertise, and collaboration drive meaningful impact on healthcare delivery globally.
Job Overview
The Manager – Case Processing will oversee end-to-end pharmacovigilance operations, ensuring quality, compliance, and operational excellence for assigned PV projects. This role combines strategic leadership, team management, and process optimization to maintain the highest standards in case processing and regulatory reporting.
The ideal candidate has a minimum of 10 years of experience in pharmacovigilance, strong leadership capabilities, and expertise in ICSR processing, regulatory submissions, and quality assurance.
Key Responsibilities
Operational Leadership & Case Management
Oversee quality management, compliance, and document management for assigned PV projects
Manage ICSR submissions to Health Authorities and client partners
Supervise case processing, including data entry, quality control, and case completion
Identify potential risks in case processing workflows and develop mitigation strategies
Implement robust quality control mechanisms to ensure accuracy and compliance
Interface with internal departments such as VDC office, QPPV office, and Compliance to ensure seamless operations
Team Management & Mentorship
Act as line manager for assigned PV staff, providing mentorship and guidance
Lead training initiatives and ensure training compliance across the PV team
Conduct objective setting, performance appraisals, and professional development for staff
Support onboarding of new team members and foster a collaborative learning environment
Project Coordination & Process Optimization
Manage resource allocation and project coordination for multiple PV assignments
Develop and optimize workflow procedures to enhance efficiency, accuracy, and compliance
Prepare comprehensive management reports, dashboards, and visual representations of operational performance
Draft, review, and maintain QA documents, SOPs, working instructions, templates, and project metafiles
Regulatory & Compliance Oversight
Ensure adherence to internal standards, national and international regulations, and client requirements
Represent the PV department during for-cause audits, maintenance audits, or regulatory inspections
Provide actionable insights and recommendations for continuous process improvement
Qualifications & Experience
Education: University degree in Life Sciences or related field
Experience: Minimum 10 years in pharmacovigilance operations, with extensive knowledge in ICSR processing, regulatory reporting, and PV project management
Strong expertise in case processing workflows, quality assurance, and compliance oversight
Excellent written and verbal communication skills, with the ability to provide solutions and recommendations
Proven experience in team management, training, and mentorship
Why Join Cencora
Lead global pharmacovigilance operations in a dynamic, collaborative environment
Drive regulatory compliance, case processing excellence, and patient safety initiatives
Access to structured career growth, mentorship, and professional development opportunities
Work in an inclusive, equal opportunity workplace committed to employee growth and operational excellence
Contribute to meaningful healthcare projects that impact patients and clients worldwide
Cencora is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities in compliance with applicable legal requirements.
Apply now on ThePharmaDaily.com to advance your career as a Manager in Case Processing and Pharmacovigilance with a global healthcare leader.
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