Medical Contact Center Associate II
Category: Clinical
Job ID: 255006
Locations: Multiple (Available in 3 Locations)
Employment Type: Full-Time
Job Overview
The Medical Contact Center Associate II is responsible for managing medical information inquiries, product quality complaints, and general queries received through phone calls, emails, and other communication channels. This role supports drug safety operations and ensures compliance with global regulatory standards. Proficiency in French communication is essential, along with the ability to work in 24x7 rotational shifts.
This position is suitable for professionals with pharmacovigilance, medical information, or call-center experience within the pharmaceutical, biotechnology, or CRO sectors.
Key Responsibilities
Respond to medical information queries, product quality complaints, and general questions received through phone, email, fax, and other channels (French communication required).
Receive, document, and report Adverse Drug Reactions (ADRs) within regulatory timelines and as per internal SOPs and work instructions.
Execute drug safety data management tasks including call intake, case documentation, peer review, and case follow-up.
Support multiple operational activities such as information tracking, quality checks, metrics monitoring, training coordination, and data reconciliation.
Develop, update, and maintain training materials based on procedural and regulatory changes.
Conduct training sessions and assess training effectiveness for team members.
Ensure high-quality, accurate processing of safety and medical information data.
Perform additional duties as assigned by the management team.
Qualifications (Minimum Requirements)
Proficiency in French (spoken and written).
Strong command of English, both written and verbal.
Educational pathways include:
Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Medical Sciences, or related fields + 2–3 years of safety experience
BS/BA degree + 2–3 years of safety experience
MA/MS/PharmD + 1–2 years of safety experience
Associate degree + 4–5 years of relevant experience (or 2+ years of safety experience)
Non-degree + 5–6 years of relevant experience (or 2+ years of safety experience)
Safety experience includes hands-on involvement with AE/SAE processing, narrative generation, safety databases, regulatory submissions, and case processing.
Relevant experience includes roles in Medical Affairs, Clinical Data Entry, Data Management, Clinical Monitoring, Regulatory Affairs, or Quality Assurance.
Experience Required
Minimum 2–3 years of pharmacovigilance or drug safety experience, depending on educational background.
Experience working in call center operations is preferred.
Background in pharmaceutical, biotech, or CRO environments is desirable.
Preferred Qualifications
Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, Chemistry, or related disciplines.
Strong written and verbal communication skills.
Ability to manage inbound and outbound medical calls professionally.
Capability to analyze and synthesize medical and safety information.
Knowledge of regulatory requirements, pharmacovigilance principles, and ICH GCP guidelines.
Proficiency in Microsoft Office applications with strong attention to detail.
Ability to work independently with moderate supervision while functioning effectively as part of a team.
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
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Ambala | Gurugram | Haryana | Hisar | Kurukshetra | Panchkula | Rohtak | Shivalik |Andra Pradesh :
Anakapali | Anantapur | Bhimavaram | Chittoor | Guntur | Gurgaon | Kakinada | Mangalagiri | Nellore | Pydibimavaram | Tirupathi | Vijayawada | Visakhapatnam |Tamil Nadu :
Annamalainagar | Chennai | Coimbatore | Erode | Madurai | Nagercoil | Ooty | Pudupakkam | Srivilliputtur | Tiruchirappalli | Trichy | Vellore | Yogyakarta |Himachal Pradesh :
Baddi | Solan |Rajasthan :
Banasthali | Bhiwadi | Jaipur | Pilani | Udaipur |Karnataka :
Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Punjab :
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Bhopal | Dewas | Gwalior | Indore | Khandwa | Khargone | Pithampur | Ujjain |Odisha :
Bhubaneswar | Rourkela |Chhattisgarh :
Bilaspur | Eot Municipality | Raipur |Uttarakhand :
Dehradun | Halifax | Nainital | Rishikesh | Roorkee |Delhi :
Delhi | India | New Delhi | PAN-India |Assam :
Dibrugarh | Diburghar | Guwahati |West Bengal :
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
Pondicherry (Puducherry) |Jharkhand :
Ranchi |Sikkim :
Rangpo |India :
Siliguri |Illinois :
Abbott Park | Bloomingdale | Champaign | Chicago | Deerfield | Glenview | Lake Forest | Lombard | Naperville | Norridge | Park RIdge | Round Lake |Maryland :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
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Frank Scottile Blvd |Missouri :
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Mexico |northeastern :
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Tuscaloosa |D.C :
Washington |Delaware :
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Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Brandenburg :
Berlin |Baden-Wurttemberg :
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Germany | GErmany |Lower Saxony :
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Ingelheim am Rhein | Mainz |Schleswig Holstein :
Kiel |Berlin :
Mitte |Mecklenburg Vorpommern :
Rostock |Saarland :
Saarbrucken |Switzerland :
Basel | Zurich |Serbia :
Belgrade | Serbia |Hungary :
Budapest |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Belgium :
Wavre |Tipperary :
Ballydine |Cork :
Brinny | Ringaskiddy |Carlow :
Carlow |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Ulster :
Donegal |Meath :
Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
Swords |Republic of China :
Beijing |China :
China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Haarlem |South Holland :
Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
Nedlands |Queensland :
Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
Witney |Ontario :
Uxbridge | North York | Richmond Hill | Renfrew | Mississauga | Australia |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
Heist op den Berg |Flemish Brabant :
Zaventem |South America :
Argentina | Peru |Brazil :
Brazil | Sao paulo |Attica :
Athens | Koropi |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |Italy :
Italy |Lombardy :
Rho |Jakarta :
Jakarta |East Java :
Surabaya |Japan :
Japan | Saitama |Tokyo :
Otemachi |North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
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Remote Korea |Republic of Korea :
Seoul |Kazakhstan :
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Bangkok |Israel :
Tel Aviv | Yavne | Netanya | Kfar Saba | Be'Er Sheva |Remote :
Springville | Belgium | Xzagreb | Slovakia | Bountiful | Regulatory Labeling Manager (NA and LATAM Only) | Bishop | Castlebar | Lenexa | Leinster | Nairobi | Riga | McFarland | Remote - Europe | Lousiana | Ireland | Green Way | Texas | Faridabad | Blue Bell | Remote, USA | Switzerland | Manipal | Medan | Tulsa | French | Victoria | Zaragoza | Remote - South America (Latin Americal) | Minnesota | Hungary | Remote - Africa | Melbourne | Remote - Middle East | Thailand | Remote | Hammond |Republic of Colombia :
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New Mexico | Ciudad de México |Dubai :
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Rabigh | Jeddah | Najran | King Abdullah Economic City | Riyadh | Khulais |Kuala Lumpur :
Kuala Lumpur |Kyiv Oblast :
Kyiv |Lima Region :
Lima |France :
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South Africa | Midrand |Nišava District :
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Prague |Chile :
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