Medical Information Specialist
Location: India (Remote/Hybrid)
Job Type: Full-Time
Experience Required: 1–4 Years
Industry: Medical Information / Pharmacovigilance / Drug Safety
Job ID: JR 9028
About the Role
We are hiring a Medical Information Specialist (MIS) to support global pharmaceutical clients by delivering accurate, compliant, and high-quality medical and safety information. This role is part of a Medical Information Contact Center and involves handling enquiries from healthcare professionals and consumers, ensuring proper documentation of adverse events, and maintaining compliance with regulatory standards. The position is ideal for candidates with a strong background in life sciences, pharmacovigilance, or medical communications.
Key Responsibilities
Respond to unsolicited medical and safety enquiries received via phone, email, web platforms, fax, or scientific meetings in a professional and timely manner. Provide both labeled and unlabeled medical information in compliance with regulatory guidelines, industry standards, and internal policies. Accurately identify, document, and report adverse events, special situation events, pregnancy reports, and product complaints in accordance with global regulations and standard operating procedures.
Develop and deliver scientifically accurate responses using approved product labeling, literature, and internal resources, and support the creation of customized medical responses when required. Ensure all enquiries and communications are logged accurately and within defined timelines in inquiry management systems. Maintain high-quality standards by performing regular quality checks on case documentation, adverse event reports, and correspondence.
Adhere to data privacy regulations and ensure confidential information is handled in compliance with company policies. Provide after-hours support on a rotational basis as per business requirements. Collaborate effectively with cross-functional teams and support additional responsibilities as assigned by management.
Required Qualifications
Bachelor’s or Master’s degree in Life Sciences, Pharmacy, or Nursing (RN/BS/BA/MS). Candidates should have 1–4 years of relevant experience in medical information, pharmacovigilance, drug safety, or a related domain.
Key Skills and Competencies
Excellent verbal and written communication skills with strong proofreading ability and professional customer interaction. Sound knowledge of medical terminology, pharmacology, and disease areas. Strong analytical thinking, critical reasoning, and problem-solving capabilities. Ability to multitask and manage priorities effectively within strict timelines. High attention to detail and organizational skills.
Proficiency in Microsoft Office tools, Adobe Acrobat, and familiarity with document management and inquiry handling systems. Ability to work independently and collaboratively in a team environment. Self-motivated with a proactive mindset and willingness to take ownership of responsibilities. Receptive to feedback and committed to continuous learning and improvement.
About the Organization
The organization is a global leader in life sciences consulting, supporting pharmaceutical, biotechnology, and medical device companies across the entire product lifecycle. With expertise in regulatory sciences, clinical research, pharmacovigilance, medical information, and quality compliance, it provides end-to-end solutions that help accelerate innovation and ensure patient safety. The company promotes a culture of inclusivity, collaboration, and professional growth.
Work Culture and Benefits
Employees benefit from a flexible work environment with remote and hybrid options, fostering both independence and collaboration. The organization is committed to diversity, equity, and inclusion, ensuring a supportive workplace where individuals can thrive. All applications are reviewed by recruitment professionals, ensuring a transparent and fair hiring process.
How to Apply
Interested candidates can apply through the official careers portal to advance their career in medical information and drug safety.
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