Medical Information Specialist (US Hours)
Company: EVERSANA
Location: London, United Kingdom (Remote – Home Office Based)
Job Category: Clinical & Medical / Medical & Regulatory Affairs
Employment Type: Full-time
Experience Required: Clinical or pharmaceutical background preferred; relevant experience in medical information, call center operations, or pharmaceutical industry is advantageous
Work Eligibility: Candidates must be legally eligible to work in the United Kingdom or European Union
Work Schedule: 9-hour shifts aligned with US business hours between 2:00 PM and 2:00 AM CET, Monday to Friday
Job Overview
The Medical Information Specialist plays a critical role in delivering high-quality medical communications services, supporting healthcare professionals, patients, and industry stakeholders with accurate product and drug-related information. The position focuses on responding to medical inquiries, managing safety reporting activities, supporting regulatory compliance, and providing medical writing services. This role contributes to strengthening relationships with healthcare providers and improving patient outcomes through evidence-based medical information delivery.
The position is fully remote and part of an integrated commercial services team supporting global life sciences clients.
Key Responsibilities
Respond to drug and product information inquiries from healthcare professionals, patients, and consumers through verbal and written communication.
Translate English medical documents into target languages or vice versa and deliver responses accurately.
Provide scientifically balanced and evidence-based medical information using validated sources and clinical literature.
Identify and document adverse events and product quality complaints in compliance with company procedures, client standards, and regulatory requirements.
Perform safety intake activities to support post-marketing adverse event reporting processes.
Prepare adverse event and product complaint narratives, including custom medical responses.
Coordinate quality complaint processes with cross-functional teams including Quality Assurance and Regulatory Affairs.
Evaluate medical and scientific literature to develop accurate responses for healthcare professionals.
Support medical writing activities and contribute to research, competitive analysis, and system development projects.
Maintain high standards of customer service and contribute to continuous process improvement initiatives.
Participate in on-call responsibilities and additional assigned projects as required.
Educational Qualifications
Bachelor’s degree in Pharmacy (mandatory).
Advanced qualifications such as MPharm or PharmD are preferred.
Experience and Skills Required
Strong clinical or pharmaceutical knowledge with a solid understanding of drug safety and medical terminology.
Excellent verbal and written communication skills in English (native or near-native fluency required).
Strong translation and medical writing capabilities.
Experience in medical information services, call center operations, or pharmaceutical industry environments is preferred.
Ability to evaluate scientific literature and provide evidence-based responses.
Familiarity with medical information management systems, safety databases, and Microsoft Office applications.
Understanding of pharmacovigilance processes and regulatory compliance requirements.
Core Competencies
Customer-focused approach with strong problem-solving abilities.
High level of accuracy and attention to detail in medical documentation.
Ability to manage multiple tasks and work in a fast-paced environment.
Strong analytical thinking and decision-making skills.
Professional integrity and commitment to ethical standards.
Collaborative mindset and effective stakeholder communication.
Work Environment and Expectations
Fully remote home-office role or European hub office-based position.
Minimal travel requirements (up to 10% if required).
Participation in performance metrics and quality improvement initiatives.
Occasional work on bank holidays may be required, with compensatory leave provided.
Organizational Culture
The organization promotes patient-centered values, innovation, collaboration, and professional development. Employees are encouraged to contribute to improving patient outcomes, delivering exceptional client experiences, and maintaining a culture of inclusion and continuous learning.
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Frank Scottile Blvd |Missouri :
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Berlin |Baden-Wurttemberg :
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Germany | GErmany |Lower Saxony :
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Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
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Istanbul | Turkey |Norway :
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China | Quarry Bay |Liaoning :
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Netherlands |Remote Australia :
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South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Argentina | Peru |Brazil :
Brazil | Sao paulo |Attica :
Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
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Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Hà Nội :
Hanoi | Hà Nội |Ho Chi Minh :
Ho Chi Minh City |Italy :
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Japan | Saitama |Tokyo :
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Kyiv |Lima Region :
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