Job Title: Patient Care Coordinator
Location: Louisville, Kentucky, United States
Job Type: Full-Time
Category: Pharmacy & Clinical
Job ID: R268799
About the Company – Cencora
At Cencora, our team members are at the heart of everything we do. We are committed to creating healthier futures by improving the lives of people and animals worldwide. Every employee contributes to our mission of delivering better healthcare outcomes and supporting meaningful patient care.
If you are passionate about healthcare and want to make a real impact, Cencora offers an innovative and purpose-driven environment where you can grow and thrive.
Role Overview
The Patient Care Coordinator plays a key role in supporting patients throughout their pharmacy care journey. This role focuses on patient communication, care coordination, adherence support, and collaboration with healthcare providers and internal pharmacy teams to ensure timely and effective therapy management.
Work Schedule & Compensation
Shift: Monday – Friday, 8-hour shifts (8:00 AM – 8:00 PM EST, based on operational needs)
Work Mode: Remote (must reside within 50 miles of 6001 Global Distribution Way #102, Louisville, KY 40228)
Pay Rate: $20.00/hour
Key Responsibilities
1. Patient Support & Communication
Respond to patient inquiries within defined timelines
Provide guidance on drug therapy and pharmacy care concerns
Support patients facing physical, psychological, and social challenges related to disease states
2. Medication Adherence & Care Support
Promote medication adherence and compliance
Assist patients in understanding their treatment plans
Participate in the development and administration of pharmacy care plans
3. Clinical Coordination & Reporting
Report adverse drug events (ADEs) and therapy-related issues
Maintain accurate and up-to-date documentation in patient records
Flag critical issues for pharmacist or clinical review
4. Care Team Collaboration
Work closely with physicians, pharmacists, nurses, payers, labs, and other healthcare professionals
Participate in multidisciplinary discussions regarding patient care plans
Coordinate communication between internal and external stakeholders
5. Issue Resolution & Case Management
Troubleshoot patient and payer-related issues efficiently
Coordinate resolutions with appropriate teams
Ensure timely escalation when necessary
6. Quality Improvement & Process Support
Identify opportunities for improving patient service and workflow efficiency
Contribute to continuous quality improvement initiatives
Share feedback with healthcare and pharmacy teams
Required Qualifications
Education & Experience
High school diploma required
Minimum 2 years of experience in:
Healthcare call center, OR
Physician office, OR
Social services environment
Preferred: Associate degree in Business Administration, Marketing, Sales, IT, or related field (or equivalent experience)
Key Skills & Competencies
Core Skills
Strong verbal and written communication
Excellent time management and organizational skills
Attention to detail and accuracy
Ability to work independently with initiative
Professional Strengths
Strong interpersonal and collaboration skills
Positive attitude and team-oriented mindset
Ability to handle high-volume, fast-paced environments
Strong problem-solving and critical thinking ability
Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook)
Ideal Candidate Profile
Customer-focused healthcare professional
Comfortable working with patients in complex care situations
Strong communicator who can coordinate across multiple healthcare stakeholders
Detail-oriented and proactive in resolving patient issues
Equal Opportunity Statement
Cencora is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or any other protected status.
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