Sr. Client Services Manager – Medical & Scientific Communications (Simpson Healthcare)
Location: Oxford, Connecticut
Job ID: R1505600
Employment Type: Full-time | Home-based
Additional Location: Connecticut
Overview
Simpson Healthcare, an established scientific communications agency within IQVIA, has been a trusted partner to the life sciences industry for over 20 years.
We are seeking a Senior Client Services Manager to join our growing team and play a key role in managing new and ongoing client relationships across the healthcare and life sciences landscape.
As a Sr. Client Services Manager, you’ll oversee project coordination, client engagement, and brand strategy support across a range of initiatives — including advisory boards, speaker bureaus, training programs, scientific content development, and live/virtual events.
This role offers the opportunity to make a meaningful impact on healthcare communications that influence providers, patients, and outcomes.
Key Responsibilities
Project Support
Adhere to Simpson Healthcare standard operating procedures (SOPs) and workflows (PIT Crew, Basecamp, CCR, Good to Go, and weekly client updates).
Develop and maintain a strong understanding of assigned disease states and client products.
Create and edit project materials, ensuring quality, accuracy, and timeliness of deliverables.
Support the project team in developing project plans, timelines, and documentation.
Ensure all materials align with client branding, messaging, and scientific standards.
Track project progress and communicate updates effectively across teams.
Client Relations
Maintain regular communication with clients to ensure alignment on goals and expectations.
Gather, analyze, and implement client feedback to improve project outcomes.
Collaborate closely with cross-functional teams (Scientific Services, Interactive, and Marketing) to deliver on commitments.
Build and nurture professional relationships with key client stakeholders.
Brand Management
Represent and promote Simpson Healthcare’s brand consistently across all client touchpoints.
Understand client brand objectives, communication preferences, and motivators to tailor solutions effectively.
Deliver high-quality services and insights that support brand strategy, community engagement, and project success.
Ensure sustainable and efficient delivery processes across all client engagements.
Qualifications & Experience
Required
Bachelor’s or Master’s degree (preferred fields: Marketing, Business, or Science).
Demonstrated experience in client relationship management within healthcare, communications, or life sciences.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
Strong communication skills – both written and verbal.
Excellent time management, organization, and project coordination abilities.
Proven capability to collaborate across internal and external teams to deliver results.
Must reside in the same country as the job location.
Preferred
Experience using Veeva CRM platform.
Prior experience in medical communications, pharmaceutical marketing, or scientific project management.
Strong presentation and storytelling abilities for diverse audiences.
Self-starter with initiative and ability to work independently in a fast-paced environment.
Core Competencies
Client relationship management
Strategic thinking and problem-solving
Project execution and prioritization
Scientific and commercial understanding
Collaboration and communication
Quality assurance and attention to detail
Leadership and accountability
Compensation & Benefits
Base Salary Range: $42,200 – $105,400 (annualized)
Actual base pay will vary based on education, experience, and geographic location.
Eligible for performance incentives, bonuses, and comprehensive health and welfare benefits.
About Simpson Healthcare & IQVIA
Simpson Healthcare, part of IQVIA, specializes in strategic scientific storytelling and medical communications that drive meaningful engagement across the life sciences sector.
IQVIA is a leading global provider of clinical research, commercial insights, and healthcare intelligence. We accelerate innovation, improve patient outcomes, and empower the future of medicine through data and science.
🌐 Learn more: https://jobs.iqvia.com
📜 EEO Policy: https://jobs.iqvia.com/eoe
IQVIA is an Equal Opportunity Employer – Minorities / Females / Protected Veterans / Disabled
Apply Now
Be part of a global leader in medical communications and scientific strategy.
👉 Apply Now
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