Trainee Process Consultant – Non-Voice | Sagility – Mumbai, India
Location: Mumbai, India
Experience: 0–1 Year | Education: Any Graduate
Employment Type: Full-Time
About Sagility
Sagility is a global leader in healthcare Business Process Management (BPM), combining advanced technology with decades of healthcare domain expertise to improve the member and patient experience. The company offers services in clinical operations, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With over 25,000 employees across five countries, Sagility empowers its teams to deliver operational excellence and enhance client satisfaction.
Role Overview
As a Trainee Process Consultant – Non-Voice, you will support claims administration and healthcare operations through non-voice channels. This entry-level role is ideal for graduates seeking to develop analytical, communication, and process skills in a healthcare BPM environment. You will be responsible for following established processes, meeting productivity targets, and adhering to quality and compliance standards.
Key Responsibilities
Process claims, develop projects, and handle tasks as per standard process guidelines.
Understand and comply with Service Level Agreements (SLA), quality, and auditing parameters.
Achieve assigned productivity goals while maintaining turnaround times (TAT) and quality standards.
Acquire knowledge of related process areas to support team efficiency and performance.
Communicate fluently in English and other required languages for the function/location.
Demonstrate active listening, reasoning, and analytical skills to resolve tasks accurately.
Adhere to attendance and punctuality norms while contributing to overall team performance.
Mandatory Skills
Strong interpersonal, customer service, and conflict resolution skills.
Effective verbal and written communication abilities.
Proficiency with computers, software applications, and basic technology platforms.
Ability to analyze basic data and take appropriate action.
Capacity to coach, train, and motivate team members while managing workloads.
Problem-solving skills with the ability to anticipate issues and proactively implement solutions.
Preferred Skills
MS Office proficiency and typing skills.
Analytical thinking and strong comprehension ability.
Effective English communication.
Why Join Sagility
Gain hands-on experience in healthcare BPM and claims administration.
Develop critical operational, analytical, and communication skills.
Work in a collaborative and innovation-driven environment.
Opportunity to grow within a global organization with exposure to multi-country operations.
Apply Now to start your career as a Trainee Process Consultant – Non-Voice at Sagility and build a strong foundation in healthcare operations and claims management.
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