Trust & Safety New Associate – Content Moderation Jobs Navi Mumbai
Company: Accenture
Location: Navi Mumbai
Job Type: Full-Time
Work Mode: On-site (Rotational Shifts)
Experience: 0–2 Years
Qualification: Any Graduation
Job Overview
The Trust & Safety New Associate role focuses on content moderation and user-generated content review, ensuring a safe and compliant digital environment across online platforms.
This position plays a critical role in analyzing, reviewing, and moderating online content, helping organizations maintain platform integrity and user safety. It is ideal for candidates looking to build a career in digital operations, content moderation, risk management, and online safety compliance.
Key Responsibilities
Content Moderation & Review
Review and moderate user-generated content (text, images, videos, audio)
Classify, flag, or remove content based on client policies and guidelines
Ensure platform safety by identifying inappropriate or harmful content
Issue Resolution & Escalation
Investigate and resolve content-related issues and user reports
Escalate complex cases to the Trust & Safety team
Act as a user advocate for maintaining safe digital communities
Policy Compliance & Updates
Stay updated with content policies, guidelines, and platform rules
Ensure adherence to compliance standards and moderation frameworks
Apply policies objectively without bias
Process Improvement & Training
Participate in continuous training programs and team discussions
Contribute to process improvements for quality and efficiency
Support operational excellence in content moderation workflows
Required Skills & Qualifications
Education
Graduate in any discipline
Experience
0–2 years of experience in:
Content moderation
Customer support / BPO
Digital operations (preferred but not mandatory)
Technical & Industry Skills
Understanding of:
Content moderation processes and online safety standards
User-generated content platforms and digital ecosystems
Familiarity with:
Moderation tools and workflow systems (basic level)
Core Competencies
Strong emotional resilience and stress management
Excellent English communication and comprehension skills
Critical thinking and decision-making ability
High attention to detail
Ability to work in rotational shifts and dynamic environments
Cultural awareness and understanding of social/political content
Perks & Benefits
Opportunity to work with a global digital and technology leader
Exposure to large-scale platform operations and content moderation systems
Career growth in trust & safety, risk operations, and digital compliance roles
Access to well-being programs and mental health support initiatives
Continuous learning and development opportunities
About the Company
Accenture is a global leader in digital transformation, operations, and technology services, helping organizations enhance platform safety, user experience, and scalable digital operations across industries.
Salary / Compensation
💰 Not disclosed in the job description (Competitive as per industry standards)
Work Mode
📍 On-site – Navi Mumbai, India (Rotational shifts including weekends/holidays)
How to Apply
Interested candidates should apply with an updated CV highlighting:
Experience in content moderation, customer service, or digital operations
Strong communication and analytical skills
Ability to handle sensitive content with professionalism and resilience
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