Vice President – Client Success Management, Compliance Services
Location: Remote | Compensation: $148,000 – $200,000 | Experience: 15+ years
Work Mode: Full-time, Remote | Department: Clinical & Medical
Job Summary
EVERSANA is hiring a strategic and collaborative Vice President – Client Success Management to lead client retention and growth initiatives within our Compliance Services portfolio, which includes Medical Affairs, Pharmacovigilance, Medical Information, Quality, and Regulatory Affairs. This remote leadership role offers a competitive salary and the opportunity to make a high-level impact on global client success strategies across the life sciences domain.
Key Responsibilities
Build and lead the Client Success Management (CSM) function from the ground up
Create stakeholder maps, account health metrics, and retention frameworks
Coordinate internal/external meetings and revise contracts and services as needed
Drive client engagement through business reviews, newsletters, and strategy sessions
Oversee client lifecycle: onboarding, engagement, renewal, growth
Track key metrics like Net Promoter Score (NPS), retention, renewal rates, and client health
Partner with Compliance leadership and delivery teams on client strategy
Develop and implement communication strategies for renewals and client updates
Recruit and manage a high-performing CSM team as needed
Represent Compliance Services in external communications and thought leadership initiatives
Required Skills & Qualifications
Bachelor’s degree in Business, Marketing, or related field (MBA preferred)
Minimum 15 years of experience in Client Success, Business Development, or Client Relations
Life sciences industry experience is mandatory
Strong expertise in CSM methodologies (e.g., Miller-Heiman, Blue Sheets)
Familiarity with client management software and customer retention tools
Exceptional interpersonal and leadership skills
Strategic thinker with a collaborative mindset
Experience building and scaling high-performing teams
Comfortable working across time zones and leading remote client engagements
Proficient in performance metrics, forecasting, and contract strategy
Perks & Benefits
Competitive base salary range: $148,000–$200,000
Fully remote position with up to 50% travel
Inclusive and diverse company culture
Leadership opportunity in a high-growth healthcare services company
Opportunity to directly influence client outcomes and revenue growth
Company-sponsored development and training initiatives
Access to a wide portfolio of integrated pharma solutions
About EVERSANA
EVERSANA is a global leader in delivering end-to-end commercialization services to the life sciences industry. With over 7,000 employees and a client base of 670+ companies, we provide integrated Medical Affairs, Regulatory, Pharmacovigilance, and Compliance services that accelerate innovation and support better patient outcomes.
Work Mode
Remote, with up to 50% travel as required for client engagement.
Call to Action
Are you a senior leader ready to drive strategic client growth in the healthcare and life sciences space? Apply now to join EVERSANA as Vice President of Client Success Management – Compliance Services and help transform the future of pharma client partnerships.
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