Associate Manager – Therapy | Vantive | Gurgaon, Haryana
Req #: JR-162715
Employment Type: Full-time
Department: Clinical
Posted On: 03/10/2025
About Vantive:
Vantive is a global leader in vital organ therapy, with a 70-year legacy in kidney care innovation. We are committed to transforming dialysis and expanding into other organ therapies through advanced services and digital solutions. Our goal is to enhance therapy delivery for care teams and improve the quality of life for patients. At Vantive, we empower our people to challenge the status quo and make a tangible difference in patients’ lives.
Role Overview:
As an Associate Manager – Therapy, you will lead initiatives that improve patient satisfaction, drive excellence in clinical services, optimize program budgets, and ensure operational efficiency across therapy programs. You will collaborate with cross-functional teams to enhance patient support programs, develop educational content, and oversee the implementation of performance and compliance protocols.
Key Responsibilities:
1. Patient Experience & Support Program Optimization:
Improve patient satisfaction and outcomes by enhancing the quality of therapy support.
Budget and forecast monthly clinical service costs and optimize resource allocation.
Coordinate with RHC (Renal Health Coordinators) and Sales teams for patient travel support.
Track escalations and ensure resolution within TAT; drive feedback surveys to assess satisfaction.
2. Performance Management in Clinical Services:
Monitor and evaluate clinical team and third-party service performance.
Set clear performance goals and KPIs for therapy delivery.
Provide therapy achievement feedback to Team Leads (TLs) and Senior Management (SM).
3. Training & Awareness Initiatives:
Create training calendars and organize monthly training sessions for the clinical team.
Collaborate with Marketing & Medical Affairs to develop patient education materials.
Assess and upskill clinical staff to ensure consistent onboarding and knowledge enhancement.
4. Operational Excellence & Data Management:
Forecast annual patient numbers and identify service providers for support programs.
Manage provider contracts and renewals based on program reviews.
Ensure timely therapy reporting and implement tools for accurate data capture.
Maintain regulatory compliance; reconcile AE and peritonitis reports with PV & RHC teams.
Candidate Profile:
Prior experience in clinical operations, patient support programs, or therapy management.
Strong organizational and analytical skills to handle budget forecasting, reporting, and team evaluation.
Ability to train and mentor clinical teams, drive patient awareness, and implement operational protocols.
Willingness to travel and collaborate with external/internal stakeholders to enhance therapy delivery.
Salary: ₹12.0 LPA – ₹18.0 LPA (estimated for associate managerial roles in therapy/clinical operations in Gurgaon)
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