Associate/Senior Associate, Global Medical Information
Company Overview
At Lilly, we unite caring with discovery to make life better for people around the world. As a global healthcare leader headquartered in Indianapolis, Indiana, our employees are dedicated to developing life-changing medicines, enhancing disease management, and giving back to our communities through philanthropy and volunteerism. We strive for excellence in all we do and are looking for individuals committed to making a positive impact.
Position Purpose
The Associate/Senior Associate in Global Medical Information (GMI) plays a vital role in enhancing the customer experience at the first touchpoint. This position is responsible for implementing and maintaining a global strategy for products with major indications in pivotal geographic regions. The role focuses on responding to unsolicited requests from healthcare professionals, consumers, and payers, while leveraging customer insights to drive medical launch strategy.
Primary Responsibilities
Relationship Management
Build and maintain successful relationships within compound and cross-functional teams.
Collaborate across regions, geographies, and with alliance partners to ensure high-quality deliverables.
Portfolio Management
Manage a global portfolio of Medical Information responses, including medical letters, FAQs, slide kits, literature searches, publications, and webpages.
Respond promptly and accurately to unsolicited verbal and written inquiries from healthcare professionals and consumers.
Customer Satisfaction
Strive to meet or exceed customer satisfaction objectives.
Utilize customer insights to inform and improve Medical Information strategies.
Omnichannel Strategy
Develop and implement an omnichannel content strategy to deliver medical information through preferred customer channels based on product lifecycle.
Training and Support
Participate in comprehensive product and disease area training for affiliates and call center partners, acting as the Medical Information expert.
Provide staffing support at Medical Information booths during scientific congresses.
Coaching and Improvement
Coach team members on specific deliverables and processes.
Engage in transformational initiatives to enhance the effectiveness of Medical Information services.
Minimum Qualifications
Education/Experience
Bachelor’s degree in a healthcare profession with at least 2 years of industry experience, or a Master’s degree, or a PhD in a relevant field.
Skills
Mastery of written and verbal English communication skills.
Strong interpersonal skills with the ability to adapt to diverse environments and customer groups.
Proficiency in assimilating and conveying large volumes of medical information in an unbiased manner.
Experience conducting literature searches and reviews to support evidence-based responses.
Technology Adaptability
Familiarity with emerging technologies, including medical information resources, content management systems, and customer interaction analytics.
High-level end-user computer skills (e.g., databases, spreadsheets, presentations).
Additional Information
Eli Lilly and Company is committed to ensuring equal employment opportunities for individuals with disabilities. If you require accommodations to submit a resume, please complete the accommodation request form here. This form is solely for accommodation requests; other inquiries will not receive a response.
Lilly does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
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