Client Partner – Medical Coding (Denial)
Location: Chennai, Tamil Nadu, India
Employment Type: Full-Time
Department: Medical Coding / Revenue Cycle Management (RCM) / Denial Management
Job Summary
The Client Partner – Medical Coding (Denial) role focuses on delivering high-quality coding, auditing, and denial management services while acting as a key liaison between clients and internal teams. The position requires strong expertise in ICD-10, CPT coding systems, and healthcare revenue cycle processes, with a focus on minimizing revenue leakage and improving compliance, accuracy, and turnaround time (TAT).
Key Responsibilities
Medical Coding & Auditing
Perform coding and auditing of outpatient and/or inpatient medical records.
Assign accurate ICD-10, CPT-4, and HCPCS codes based on medical documentation.
Ensure coding accuracy with a minimum of 96% compliance.
Adhere to defined turnaround time (TAT) and productivity benchmarks.
Denial Management & Revenue Optimization
Analyze denied claims and identify root causes of coding-related issues.
Work on initiatives to reduce revenue leakage and improve reimbursement outcomes.
Support corrective coding actions to resolve claim denials.
Contribute to continuous improvement projects in denial management.
Quality & Compliance
Maintain high professional and ethical standards in coding practices.
Ensure adherence to regulatory requirements and payer guidelines.
Participate in internal audits and compliance activities.
Continuously improve coding accuracy and documentation quality.
Client Engagement & Partnership
Act as a client-facing partner for coding and denial-related activities.
Communicate effectively with stakeholders regarding coding performance and issues.
Support client requirements by aligning deliverables to KPIs and expectations.
Provide insights to improve client revenue cycle performance.
Learning & Development
Stay updated with changes in coding guidelines and regulatory updates.
Participate in coding team meetings, training sessions, and conferences.
Continuously improve coding knowledge and specialty expertise.
Required Qualifications
Experience
1 to 8 years of experience in medical coding.
Exposure to outpatient and/or inpatient coding environments preferred.
Experience in denial management is an advantage.
Certification
Mandatory certification from AAPC or AHIMA:
CPC / CPC-H / COC / CCS / CIC or equivalent.
Technical Skills
Strong knowledge of:
ICD-10 coding system
CPT-4 coding
HCPCS coding
ICD-9 (preferred exposure)
Understanding of billing systems, regulatory guidelines, and auditing principles.
Knowledge of medical terminology and healthcare documentation standards.
Key Skills
Strong attention to detail and coding accuracy
Analytical thinking and problem-solving
Excellent communication skills
Understanding of RCM and denial processes
Ability to meet productivity and quality benchmarks
Client-facing communication capability
Key Contribution
Improve revenue cycle outcomes through accurate coding and denial resolution.
Ensure compliance with healthcare coding standards and payer requirements.
Strengthen client relationships through reliable and high-quality service delivery.
Support continuous improvement in coding accuracy and operational efficiency.
Salary Criteria
Expected Salary: ₹4–9 LPA for candidates with 1–5 years of coding/denial experience and AAPC/AHIMA certification; professionals with strong inpatient/outpatient audit experience, 96%+ accuracy consistency, and client-facing exposure may earn ₹9–11+ LPA depending on specialty depth and performance metrics.
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