Manager, CDM – Clinical Data Management
Company: Fortrea
Job Location: Bangalore, India
Employment Type: Full-Time
Work Model: Office-Based
Job Requisition ID: 263687
Job Overview
The Manager, Clinical Data Management (CDM) is responsible for people management, resource planning, operational delivery, quality management, productivity, staff development, and client satisfaction within the Clinical Data Management function.
The role involves managing and developing teams, ensuring appropriate resource allocation, maintaining productivity and quality standards, supporting recruitment and training, and implementing process improvements across User Account Management, Data Entry, eTMF Documentation, and Decommissioning activities.
The Manager will also contribute to business planning, forecasting, budgeting, quality initiatives, SOP development, and achievement of departmental goals.
Key Responsibilities
Resource & Workforce Management
Manage resources based on forecast models to meet or exceed business SLAs.
Plan resource allocation according to employee skills, competencies, availability, and project requirements.
Manage staff utilization and billability.
Support recruitment and selection of suitable candidates.
Maintain productivity and quality indicators for global/local teams.
Provide Business Development teams with support for time and cost estimates.
Ensure staffing levels align with business forecasts and operational requirements.
People Management & Development
Supervise, mentor, and evaluate team members.
Support employee career development, competency development, and performance management.
Manage and develop teams of approximately 10–15 employees.
Conduct or support performance reviews.
Identify staff development and training requirements.
Ensure employees achieve required technical and core competencies.
Encourage team members to identify and implement solutions.
Address staff quality and performance issues through appropriate action plans.
Clinical Data Management Operations
Oversee operational activities including:
EDC user account activation
User account deactivation
User account modifications
Data Entry activities
Decommissioning activities
eTMF documentation
Related User Account Management activities
Ensure these activities are completed accurately, efficiently, and within agreed timelines.
Quality Management
Support quality management activities according to Global Data Management Plans and Quality Management Plans.
Participate in process quality-control activities.
Ensure staff deliver:
Accurate clinical data
High-quality deliverables
Timely outputs
Consistent performance
Monitor quality and productivity metrics.
Identify recurring quality issues and implement preventive strategies.
Develop action plans for quality or performance concerns raised through:
Client satisfaction surveys
Core project team feedback
Internal performance metrics
Process Improvement
Identify and implement process improvement solutions.
Develop preventive strategies based on operational metrics and forecasts.
Support local and regional solutions for Data Management issues.
Contribute to improvement of operational efficiency, quality, and compliance.
Support development and implementation of harmonized processes.
SOP & Process Development
Support development and maintenance of global, harmonized SOPs and quality processes covering:
User Account Management
Data Entry
eTMF Documentation
Decommissioning
Related Data Management operational activities
Training & Competency Management
Assist in developing and executing staff training programs.
Ensure employees complete required training.
Monitor achievement of position-specific competencies.
Mentor team members on technical and core competencies.
Support continuous professional development.
Client & Business Support
Support local project teams in achieving internal and external client satisfaction.
Ensure delivery of quality data on time and within budget.
Address client-raised quality or performance concerns.
Support Business Development activities with:
Resource estimates
Time estimates
Cost estimates
Pricing-related inputs
Financial & Operational Performance
Monitor utilization and billability.
Support achievement of revenue and operating-margin targets.
Align staffing and resource planning with business requirements.
Track productivity against agreed targets.
Ensure operational activities support departmental financial goals.
Minimum Qualifications
Bachelor’s degree, preferably:
B.Sc. Life Sciences
Pharmacy
Related discipline
Allied health certification may also be considered, such as:
Nursing
Medical Technology
Laboratory Technology
Relevant equivalent experience may be considered in lieu of formal education.
Broad knowledge of the drug development process.
Understanding of global clinical-development budgets and their relationship to productivity targets.
Knowledge of resource-management systems and processes.
Knowledge of time and cost estimation and pricing strategies.
Thorough knowledge of ICH/GCP guidelines and international clinical-development requirements, particularly those related to clinical data handling and processing.
Required Experience
8–10 years of relevant professional experience.
2–4 years of supervisory/people-management experience.
Experience involving:
User Account Management
Data Entry
eTMF Documentation
Operational management
Knowledge of multiple therapeutic areas.
Experience managing approximately 10–15 employees within a regional/location-based team.
Strong knowledge of clinical trial processes.
Experience tracking and managing staff productivity metrics.
Proven ability to mentor and develop employees.
Strong understanding of the CRO industry's relationship with pharmaceutical and biotechnology companies.
Ability to lead teams in achieving:
Department goals
Business strategies
Operational objectives
Process-improvement initiatives
Leadership Skills
People Management | Team Leadership | Resource Planning | Workforce Forecasting | Performance Management | Staff Development | Mentoring | Recruitment | Training | Utilization Management | Billability | Client Management | Productivity Management | Quality Management | Process Improvement
Clinical / Operational Skills
Clinical Data Management | Clinical Trials | EDC | User Account Management | Data Entry | eTMF | Decommissioning | Data Quality | ICH-GCP | Quality Management Plans | SOPs | Therapeutic Areas | Drug Development | CRO Operations
Business Skills
Resource Management | Forecasting | Budget Management | Time & Cost Estimation | Pricing Support | Revenue Management | Operating Margin | Business Development Support | SLA Management | Client Satisfaction
Experience – 1-Line Summary
8–10 years of relevant experience including 2–4 years of people management, with strong expertise in Clinical Data Management operations, EDC/User Account Management, Data Entry, eTMF, resource planning, productivity, quality, and team leadership.
Salary Package – Market Estimate
The Fortrea JD does not disclose an official salary range. For a Bangalore-based CDM Manager with 8–10 years of experience and 2–4 years of people-management responsibility, a reasonable market estimate is approximately ₹15–22 LPA CTC. Candidates with strong CRO/CDM leadership, resource management, client-facing, utilization/billability, and global team-management experience may target ₹20–25 LPA+ depending on the overall profile.
Expected market range: ₹15–22 LPA
Strong Manager profile: ₹20–25 LPA
Potential higher range: ₹25 LPA+ for highly experienced candidates with strong global/CRO leadership exposure.
Note: These are market estimates only and are not an officially confirmed Fortrea compensation range.
Work Environment
Office-based role.
Regular computer/keyboard usage is expected.
Role may involve prolonged screen time.
Potential risks include repetitive strain associated with keyboard operation and eye strain from VDU/screen use.
Ideal Candidate Profile
The ideal candidate should be a Clinical Data Management/operations leader with 8–10 years of experience and 2–4 years of supervisory experience, capable of managing a team of approximately 10–15 employees.
Strong candidates will have experience in EDC/User Account Management, Data Entry, eTMF, resource planning, staff utilization, billability, productivity metrics, quality management, recruitment, training, client satisfaction, process improvement, and ICH-GCP compliance.
Experience within a CRO environment supporting pharmaceutical/biotechnology clients would be highly relevant.
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