Clinical Research Support Specialist – Veeva Systems
Company: Veeva Systems
Role: Clinical Research Support Specialist
Team: Product Support
Location: United Kingdom (Remote)
Employment Type: Full-Time
Weekend Coverage: Required
Industry: Clinical Research Technology / SaaS / Life Sciences
Role Overview
The Clinical Research Support Specialist serves as a technical and functional support expert for Veeva Clinical products. This role combines clinical research knowledge with product support responsibilities, helping pharmaceutical, biotechnology, and CRO customers resolve issues, optimize system usage, and ensure successful operation of clinical trial technologies.
The position involves direct interaction with customers, troubleshooting complex production issues, collaborating with Development and QA teams, and acting as a bridge between clients and product teams.
Key Responsibilities
Customer & Product Support
Provide global support for Veeva Clinical applications.
Assist customers with product-related questions and technical issues.
Support application navigation, configuration, installation, and functionality inquiries.
Ensure timely resolution of customer support requests.
Clinical Technology Support
Troubleshoot critical production issues affecting:
System availability
Data integrity
User access
Application performance
Investigate and resolve complex technical problems.
Identify workarounds and long-term solutions.
Issue Investigation & Analysis
Gather and analyze information from customers.
Replicate issues in test environments.
Perform root cause analysis.
Document findings and recommended resolutions.
Cross-Functional Collaboration
Work closely with:
Development Teams
Quality Assurance (QA)
Product Management
Professional Services
Sales Engineering
Consulting Teams
Escalate and coordinate issue resolution when required.
Release & Change Management
Support deployment of:
New product releases
Configuration updates
System enhancements
Ensure smooth transition of changes into production environments.
Documentation & Knowledge Management
Create and maintain support documentation.
Update internal tools and knowledge bases.
Document troubleshooting procedures and best practices.
Required Qualifications
Education / Experience
Bachelor's Degree in:
Life Sciences
Pharmacy
Biotechnology
Clinical Research
Health Sciences
Related disciplines
OR
3+ years of relevant experience with Electronic Data Capture (EDC) systems or clinical research technologies.
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
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Pondicherry (Puducherry) |Jharkhand :
Ranchi |Sikkim :
Rangpo |India :
Remote, India | Siliguri |Illinois :
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Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
Arizona | Buffalo Grove | Clayton | Downers Grove | fairmont | Geelong Vic | Georgia | Keene | Michigan | Mt. Pleasant | New Jersy | OH | Piedmont | Salisbury | Whitesboro | Winston-Salem |Georgia :
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Frank Scottile Blvd |Missouri :
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Rostock |Saarland :
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Basel | Zurich |Serbia :
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Budapest |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
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Wavre |Tipperary :
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Brinny | Ringaskiddy |Carlow :
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China | Quarry Bay |Liaoning :
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Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
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South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Sheffield |Oxfordshire :
Witney |Ontario :
Richmond Hill | Renfrew | Mississauga | Uxbridge | Australia | North York |Canada :
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Montreal |Brussels :
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Zaventem |South America :
Argentina | Peru |Brazil :
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Japan | Saitama |Tokyo :
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Niš |Bohemia :
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