Job Title:
Medical Information Specialist
Company:
EVERSANA
Location: Pune, Maharashtra, India
Department: Customer Service – Medical & Regulatory Affairs
Job Type: Full-Time
About the Company:
EVERSANA is a global leader in next-generation commercialization services for the life sciences industry. With over 7,000 employees and 650+ clients, EVERSANA is committed to improving patient lives and delivering innovative, compliant solutions. The company fosters an inclusive, diverse, and collaborative workplace and is recognized as a Great Place to Work.
Job Summary:
The Medical Information Specialist provides scientifically accurate, non-promotional responses to medical inquiries from healthcare professionals, patients, caregivers, and payers. The role also involves identifying and documenting adverse events and product complaints, medical writing, and supporting compliance and post-marketing safety.
Key Responsibilities:
Medical Information Response
Respond to medical inquiries from HCPs, consumers, and payers via multiple channels (phone, email, CRM, etc.)
Research and evaluate scientific literature to create custom and standard responses
Develop content such as FAQs, SRDs, and CRDs
Safety & Compliance
Identify and document adverse events and product complaints
Ensure compliance with FDA and client reporting requirements
Coordinate follow-ups with Regulatory, QA, and other departments
Collaboration & Communication
Participate in cross-functional projects and scientific booths
Engage with the medical writing team to improve content and processes
Miscellaneous
Support training, market research, and contact center operations
Perform on-call duties as assigned
Preferred Qualifications:
Education: PharmD or advanced healthcare degree
Licensure: Licensed Pharmacist preferred
Experience: Prior experience in a Medical Information Contact Center and/or pharmaceutical environment
Therapeutic Knowledge: Oncology, Hematology, Immunology, Neurology, Cardiology, or rare diseases
Technical Skills: Proficiency in Microsoft Office, telephony systems, Medical Information databases, and video conferencing tools
Soft Skills: Strong analytical, communication, and customer service orientation; integrity, innovation, and collaborative mindset
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