Functional Quality Associate II – Pharmacovigilance
Location: Mumbai, India
Employment Type: Full-time
Job Requisition ID: 256051
Category: Drug Safety / Pharmacovigilance Quality
Role Overview
The Functional Quality Associate II – Pharmacovigilance supports global quality operations by performing quality reviews of pharmacovigilance deliverables and safety processes. This role ensures compliance with global regulatory requirements, internal quality standards, and client expectations across clinical and post-marketing safety activities.
The position collaborates closely with project teams, Quality Leads, and clients to support inspection readiness, continuous quality improvement, and effective implementation of corrective and preventive actions (CAPAs).
Key Responsibilities
Quality Review & Compliance
Perform quality review of pharmacovigilance safety reports and safety case documentation.
Conduct ongoing sample reviews of safety cases, aggregate safety reports, labeling documents, and regulatory submissions, including:
Annual Reports (IND and regional equivalents)
Periodic Safety Update Reports (PSUR)
Periodic Adverse Drug Experience Reports (PADER)
Clinical Study Reports (CSR)
Core Data Sheets (CDS), US Prescribing Information (USPI), SPCs, and Medication Guides
Review expedited adverse events, product quality complaints, and medical information cases to ensure regulatory and client compliance.
Execute drug safety data management quality checks, including call intake review, documentation review, and case follow-up verification.
Metrics, CAPA & Process Improvement
Compile and analyze quality metrics and trend data to identify quality risks and improvement opportunities.
Support periodic client quality reviews and prepare required documentation.
Assist in the development, implementation, and documentation of Corrective and Preventive Actions (CAPAs) in coordination with project managers.
Participate in internal quality forums to review errors, share learnings, and identify process improvement initiatives.
Audit, Inspection & Training Support
Support internal, client, and external audits and regulatory inspections, including preparation, coordination, and follow-up activities.
Assist in the development and maintenance of Quality Management Plans for assigned projects.
Coordinate with project teams to support sponsors during regulatory inspections.
Contribute to the design, delivery, and tracking of training programs for new hires and existing team members.
Safety Operations Support
Review and respond to medical information inquiries, product quality complaints, and general safety queries received via phone, email, or other channels.
Guide safety associates in managing voice-based safety calls, as required.
Support reconciliation, tracking, and ongoing quality control of safety data from multiple sources.
Required Qualifications & Experience
Education
Bachelor’s, Master’s, or PhD degree in Medicine, Alternative Medicine, Pharmaceutical Sciences, Medical Sciences, Nursing, Life Sciences, Biological Sciences, or a related discipline.
Experience
Minimum 2 years of professional experience in the pharmaceutical, biotechnology, or CRO industry.
Hands-on experience in Pharmacovigilance, Safety Writing, Case Processing, or Safety Quality Review.
Exposure to peer review and quality review activities within drug safety operations.
Core Skills & Knowledge
Strong understanding of medical and drug safety terminology.
Knowledge of ICH guidelines, Good Clinical Practice (GCP), and Good Pharmacovigilance Practices (GVP).
Familiarity with global regulatory requirements for adverse event reporting for investigational and marketed products, including EU and FDA regulations.
Understanding of case processing workflows and medical assessment.
Knowledge of medical device reporting requirements is desirable.
Proficiency in Microsoft Office applications.
Strong analytical, organizational, and communication skills.
Ability to identify quality risks proactively and recommend corrective actions.
Preferred Qualifications
Experience generating quality metrics, trend analysis, and CAPA documentation.
Experience assessing safety cases and reports from medical, scientific, and documentation perspectives.
Work Environment
Office-based or remote working arrangement, depending on project needs and business requirements.
Equal Opportunity Statement
The organization is committed to providing equal employment opportunities and reasonable accommodations throughout the recruitment process.
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