Senior Director, Pharmacovigilance (PV) Client Support
Location: United States
Job Type: Full-Time | Permanent
Work Model: Remote / Hybrid (based on proximity to office)
Job Requisition ID: JR 8800
About ProPharma
ProPharma is a global leader in life sciences consulting, supporting pharmaceutical, biotechnology, and medical device companies for over two decades. Through its integrated advise–build–operate model, ProPharma delivers end-to-end solutions across regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology.
By combining deep industry expertise with scalable global delivery, ProPharma enables clients to accelerate development timelines, manage regulatory risk, and bring innovative therapies to patients worldwide.
Position Overview
The Senior Director, Pharmacovigilance Client Support is a senior leadership role responsible for defining and executing the strategic direction of ProPharma’s PV Client Support function. This role oversees global client services operations, including collaboration with PV delivery teams in India, and plays a critical role in business growth, operational excellence, client satisfaction, and regulatory compliance.
The position partners closely with executive leadership, commercial teams, and global PV operations to ensure high-quality, efficient, and scalable pharmacovigilance services aligned with evolving regulatory and client requirements.
Key Responsibilities
PV Strategy & Service Line Leadership
Contribute to the long-term vision and strategic objectives of the Pharmacovigilance service line.
Define and execute strategy for PV Requests for Information (RFIs) and Requests for Proposal (RFPs).
Lead PV proposal development activities, supporting commercial growth and revenue targets.
Act as a subject matter authority on PV services, industry trends, and regulatory expectations.
Provide regular updates to Executive Management on operational performance, risks, and strategic initiatives.
Financial & Operational Management
Support development and oversight of PV Client Support budgets.
Monitor productivity, efficiency, and financial performance of Client Services and India-based PV teams.
Drive operational targets focused on quality, compliance, turnaround time, and cost efficiency.
Track and analyze KPIs and internal metrics to ensure continuous improvement.
Global Team Leadership & Talent Development
Lead and support resourcing strategies for Client Services and PV India teams, including workforce planning and recruitment.
Manage direct reports through performance management, coaching, mentoring, and professional development.
Serve as a role model for leadership behaviors aligned with ProPharma’s quality, compliance, and performance standards.
Foster collaboration across global PV teams, including case processing and literature surveillance functions.
Client Relationship & Governance Management
Lead or support negotiations for complex PV engagements with large or strategic clients.
Act as an escalation point for client-related issues and ensure timely resolution.
Maintain governance oversight to ensure client satisfaction, quality delivery, and regulatory compliance.
Provide oversight of PV operations following company acquisitions or integration activities.
PV Operations Oversight & Quality Excellence
Oversee PV operational activities, including:
Case processing workflows (intake, triage, assessment, quality control, medical review).
Workflow state management and regulatory compliance.
Literature search and surveillance activities.
PV document management and inspection readiness.
Lead quality investigations and contribute to process improvement initiatives to mitigate regulatory and business risks.
Required Qualifications
Education
Bachelor’s degree required; advanced degree in life sciences, pharmacy, public health, or related discipline preferred.
Experience
Minimum 10–12 years of experience in pharmacovigilance, drug safety, or PV operations within the pharmaceutical, biotech, or CRO industry.
At least 5 years of senior leadership or director-level experience managing global PV teams or client services functions.
Demonstrated experience supporting and leading RFIs and RFPs for PV services.
Minimum 3+ years of experience in financial management, budgeting, or project management, preferably within a CRO or life sciences consulting environment.
Strong knowledge of global PV regulations and industry standards.
Key Skills & Competencies
Proven leadership in complex, global matrix organizations.
Strong client relationship management and negotiation skills.
Excellent analytical abilities with experience managing large datasets and operational metrics.
Advanced proficiency in Excel and Excel-based pricing or forecasting tools; VBA experience preferred.
Exceptional communication skills, including the ability to explain complex concepts to diverse stakeholders.
Strong problem-solving, decision-making, and organizational skills.
Ability to manage multiple priorities in a fast-paced, regulated environment.
Diversity, Equity & Inclusion
ProPharma is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and empowering workplace. All qualified applicants will be considered without regard to race, color, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.
Application Process
All applications are reviewed by ProPharma’s recruitment team. Candidates will receive a response regarding the outcome of their application.
Note: ProPharma Group does not accept unsolicited resumes from recruitment agencies or third parties.
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Rangpo |India :
Siliguri |Illinois :
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Frank Scottile Blvd |Missouri :
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Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
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Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
Nedlands |Queensland :
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
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Witney |Ontario :
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Tallinn |Hà Nội :
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Riyadh | Rabigh | King Abdullah Economic City | Najran | Jeddah | Khulais |Kuala Lumpur :
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South Africa | Midrand |Nišava District :
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