Company Overview
ICON plc is a global healthcare intelligence and clinical research organization specializing in outsourced services for pharmaceutical, biotechnology, medical device, and public health organizations. The company focuses on accelerating clinical development and improving patient outcomes.
Job Details
|
Category |
Details |
|---|---|
|
Job Title |
Investigator Payments Coordinator |
|
Company |
ICON plc |
|
Location Mentioned |
Dublin, Ireland |
|
Role Reference |
India, Chennai – Hybrid / Office-Based |
|
Work Mode |
Hybrid / Office-Based |
|
Industry |
Clinical Research / Healthcare Intelligence |
|
Experience Level |
Mid-Level |
|
Education Preferred |
Bachelor’s Degree |
|
Experience Required |
3+ years relevant experience |
Role Summary
The Investigator Payments Coordinator supports the Investigator Payments Group (IPG) by managing investigator payment processes, maintaining payment systems, coordinating with clinical and finance teams, reviewing site contracts, and ensuring accurate and timely payments to investigative sites.
The role also involves payment validation, stakeholder communication, issue escalation, process improvement, and maintaining audit-ready documentation.
Key Responsibilities
1. Investigator Payments Management
Support setup and maintenance of investigator payment systems.
Ensure investigator payments are processed accurately and on time.
Review payments against contracts and visit data.
Escalate payment delays or discrepancies.
Generate and validate payment export files.
Upload payment details into ICONomics after processing.
Conduct first-level and second-level payment accuracy checks.
2. Contract & Budget Review
Review site contracts and establish payment schedules.
Ensure contract terms can be implemented in IPG systems.
Update systems with contract amendments and budget changes.
Maintain accurate payee and budget setup.
3. Stakeholder Coordination
Coordinate with:
Clinical teams
Finance
Legal
IT
PTS
Sponsors
Project Managers
Resolve payment-related queries efficiently.
Manage expectations regarding payment timelines.
Maintain strong working relationships with sites and clients.
4. Reporting & Meetings
Prepare payment communication materials and reports.
Organize and host study status meetings.
Record and distribute meeting minutes.
Schedule meeting rooms and teleconferences.
5. Quality & Compliance
Ensure compliance with:
IPG SOPs
KPIs
Work Practices (WPs)
Industry regulations
ICON quality standards
Maintain audit-ready documentation.
Support quality review activities.
Contribute to SOP and process updates.
6. Training & Process Improvement
Host training sessions related to IPG processes.
Participate in process improvement initiatives.
Complete required training and iLearn modules.
Improve knowledge of systems and procedures continuously.
Required Skills & Qualifications
Technical Skills
Microsoft Excel
Oracle systems
Financial/payment processing systems
Documentation and reporting tools
Functional Knowledge
Clinical operations
Investigator payments
Site contracts and budgets
Clinical trial processes
Financial workflows
Soft Skills
Strong interpersonal and communication skills
Relationship management
Attention to detail
Organizational skills
Problem-solving ability
Team collaboration
Self-motivation and accountability
Preferred Candidate Profile
Ideal candidates may have experience in:
Clinical research organizations (CROs)
Clinical trial finance/payments
Investigator grant management
Accounts payable coordination
Clinical operations support
Benefits Offered
Compensation & Rewards
Competitive salary
Variable pay programs
Recognition initiatives
Health & Wellbeing
Health insurance plans
Employee Assistance Programme (TELUS Health)
Wellness initiatives
Life assurance
Work-Life Balance
Annual leave benefits
Flexible benefits programs
Hybrid working environment
Financial & Lifestyle Benefits
Retirement planning programs
Childcare vouchers
Bike purchase schemes
Discounted gym memberships
Subsidized travel passes
Health assessments
Diversity & Inclusion
ICON plc is an equal opportunity employer committed to:
Inclusion and belonging
Diversity in the workplace
Accessible hiring practices
Non-discrimination and harassment-free environment
Reasonable accommodations are available during the recruitment process for candidates with disabilities or medical conditions.
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