Knowledge Analyst | AstraZeneca India
Job ID: R-243002
Location: Bengaluru or Chennai, India
Contract Type: Full-time
Posted: Jan 08, 2026
Closing Date: Jan 29, 2026
About AstraZeneca India
AstraZeneca is a science-led global biopharmaceutical company delivering innovative medicines to patients. With over 45 years in India, we continue to push boundaries in healthcare by combining scientific breakthroughs with operational excellence.
The Global Business Services (GBS) Finance team provides enterprise-wide services, freeing up time and resources so the business can focus on delivering life-changing therapies.
Role Overview
We are seeking a Knowledge Analyst to ensure that service management processes are supported by high-quality, accessible knowledge. You will focus on knowledge management, continuous improvement, AI adoption, and innovation to enhance AstraZeneca’s service delivery and employee experience.
Key Responsibilities
Knowledge Management
Identify gaps in knowledge content and implement initiatives to close them.
Monitor Knowledge Quality Index and maintain/improve quality thresholds.
Collaborate with cross-functional teams to optimize knowledge content and processes.
Continuous Improvement
Track and analyze knowledge management metrics (feedback, ticket deflection, content views).
Identify trends, gaps, and remediation opportunities in knowledge bases.
Partner with business functions to drive accountability for knowledge content.
AI Adoption & User Support
Drive adoption of AI technologies and processes for knowledge management.
Support the myAZ service team in knowledge-related incidents.
Integrate new sources of knowledge across functions.
Innovation
Stay updated on industry best practices and emerging trends in AI-driven knowledge management.
Implement forward-looking approaches and new use cases for knowledge management.
Requirements
Experience: Minimum 8 years in service-focused knowledge management.
Platforms: Experience with ServiceNow Knowledge Management or similar tools.
Skills: Strong understanding of taxonomy, metadata, and ontology concepts.
Excellent communication, collaboration, analytical, and problem-solving skills.
Why Join AstraZeneca
Be part of a globally recognized, science-led company transforming patient outcomes.
Work on cutting-edge AI-driven knowledge management initiatives (myAZ Service).
Thrive in an inclusive, collaborative, and innovation-driven culture.
Opportunities for professional growth and development in a challenging and rewarding environment.
AstraZeneca India embraces diversity and is committed to equal opportunity employment. We welcome applications from all qualified candidates.
Gujarat :
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