Medical Contact Center Associate Ii (French Speaker)

Fortrea

2-6 years

Not Disclosed

Remote

10 Sept. 30, 2025

Job Description

Job Type: Full Time Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Medical Contact Center Associate II (French Speaker)

🌍 Available Locations: 3 (specific sites not listed)
🏢 Category: Clinical
🆔 Job ID: 254713

Job Summary

The Medical Contact Center Associate II (French Speaker) is responsible for handling medical information inquiries, product quality complaints, and general queries in French and English across multiple communication channels.
The role includes adverse event intake, drug safety data management, quality control, and training activities, ensuring compliance with internal SOPs and regulatory timelines.

Key Responsibilities

📞 Medical Information & Query Handling

Respond to medical information queries, product quality complaints, and general inquiries in French and English via:
- Telephone calls
- Emails
- Faxes
- Other communication channels
Ensure accurate, compliant, and timely documentation and resolution.

⚠️ Adverse Event Reporting

Receive, document, and report Adverse Drug Reactions (ADRs) within required timelines, adhering to regulatory and internal SOP/WI requirements.
Ensure completeness, accuracy, and compliance in all safety-related documentation.

💻 Drug Safety Data Management

Execute pharmacovigilance data management processes, including:
- Call intake and dialogue documentation
- Peer review and case follow-up
- Data tracking and reconciliation across multiple systems
Perform quality checks (QC) on defined process steps.

🧾 Documentation & Training

Assist in tracking metrics, maintaining documentation, and updating process logs.
Create, update, and revise training materials based on procedural, system, or regulatory changes.
Conduct staff training sessions and assess training effectiveness.

✅ Quality Assurance

Ensure high data accuracy and compliance in all assigned deliverables.
Participate in continuous improvement initiatives and process audits.

🔄 Additional Duties

Perform other tasks as assigned by management to support business and operational needs.
Participate in team activities, ensuring timely project completion and alignment with company standards.

Minimum Qualifications

🎓 Education:

Bachelor’s / Master’s in Pharmacy, Life Sciences, or Medical Sciences with 2–3 years of safety experience
OR
BS/BA + 2–3 years safety experience
MA/MS/PharmD + 1–2 years safety experience
Associate Degree + 4–5 years relevant experience (or 2+ years safety experience)
Non-degree + 5–6 years relevant experience (or 2+ years safety experience)

💡 Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

🧠 Experience Includes:

Safety Experience: AE/SAE report processing, narrative writing, queries, safety database use, regulatory submissions
Relevant Experience: Medical Affairs, Clinical Data Entry, Data Management, Clinical Monitoring, Regulatory Affairs, Quality Assurance

🗣️ Language Proficiency:

French: Fluent (Verbal & Written – Preferably C-level)
English: Fluent (Verbal & Written)

Experience Requirements

✅ Prior experience in call center operations (preferred)
✅ Exposure to pharmacovigilance or safety case processing
✅ Understanding of regulatory requirements, GVP, and ICH-GCP guidelines

Preferred Qualifications

🎓 Degree Disciplines (Preferred but Not Mandatory):

Biological Sciences
Pharmacy
Nursing
Life Sciences
Chemistry

🕓 Work Schedule:

24x7 rotational shifts (including night/weekend shifts)

💡 Technical Skills:

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
High degree of accuracy and attention to detail

🤝 Soft Skills:

Strong communication and interpersonal skills
Excellent analytical and medical synthesis abilities
Team player with the ability to work independently under moderate supervision
Strong problem-solving and customer service orientation

Work Environment

🏠 Work Type: Remote
🌐 Physical Demands: Minimal – typical for office or home-based role

Equal Opportunity & Accommodation

We are an Equal Opportunity Employer committed to providing reasonable accommodations to individuals with disabilities.

📎 Learn more about our EEO & Accommodation Policy [here].

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Medical Contact Center Associate Ii (French Speaker)

Job Description

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