Medical Information Call Center Associate – Remote (USA)
Location: United States (Remote)
Department: Drug Safety / Pharmacovigilance
Company: ICON plc
Job Summary
ICON plc, a global leader in healthcare intelligence and clinical research, is hiring a Medical Information Call Center Associate to support drug safety operations. This remote role involves handling medical inquiries, adverse event reports, and product complaints from healthcare providers and consumers. If you're a healthcare professional with pharmacovigilance or medical information experience, join ICON to contribute to high-impact patient safety solutions.
Key Responsibilities
Handle inbound and outbound calls related to adverse events, product complaints, and medical queries
Respond to medical information requests from healthcare professionals and consumers
Perform triage and classification of incoming case data in compliance with regulatory and project-specific SOPs
Conduct follow-up activities by phone or in writing for adverse event reports
Maintain and update databases, tracking systems, and standard response documents
Create and manage Standard Response Letters and support literature searches
Monitor project-specific communication channels including emails and fax
Required Skills & Qualifications
Licensed healthcare professional (e.g., Nurse, Pharmacist, Physician, Dentist)
At least 1 year of experience in pharmacovigilance, drug safety, or medical information
Prior customer service, call center, or client-facing experience
Strong written and verbal communication skills
High attention to detail and organizational abilities
Experience with safety databases like Argus or LifeSphere preferred
Spanish language proficiency (preferred)
Perks & Benefits
Competitive base salary (not disclosed; varies by location and experience)
Generous annual leave entitlements
Comprehensive health insurance for you and your family
Competitive retirement and savings plans
Global Employee Assistance Programme (LifeWorks)
Life assurance coverage
Optional benefits: gym memberships, travel discounts, health assessments, childcare vouchers
About ICON plc
ICON plc is a world-class healthcare intelligence and clinical research organization. Serving global pharmaceutical and biotech clients, ICON delivers high-quality solutions in drug development, pharmacovigilance, and regulatory compliance.
Work Mode
Remote (USA-based)
Call to Action
Are you ready to bring your healthcare and drug safety expertise to a remote-based global role? Apply today and join ICON in advancing patient care and safety across the pharmaceutical industry.
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