Senior Medical Information Associate

Eversana

2+ years

Not Disclosed

Pune

10 Nov. 7, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Specialist - Global Inbox & Drug Safety

Location: Remote (U.S. Only)
Company: EVERSANA

About EVERSANA
At EVERSANA, we’re proud to be recognized as a Great Place to Work globally. With over 7,000 employees across the globe, we are dedicated to improving patient outcomes by providing innovative commercialization services to the life sciences industry. We collaborate with more than 650 clients, ranging from emerging biotech start-ups to large pharmaceutical companies, to bring groundbreaking therapies to market.

We foster an inclusive culture where diversity in background, experience, and perspective is embraced. We are EVERSANA—a team united by a passion for creating healthier communities and improving lives worldwide.

Position Overview

As a Medical Information Specialist at EVERSANA, you will be part of our Medical Information Contact Center (MICC) team. In this role, you will be responsible for managing global inbox activities, including processing adverse event reports, product quality complaints, and medical inquiries. You will also support drug safety initiatives, coordinate processes related to quality complaints, and provide leadership and mentorship to junior staff. Your efforts will help ensure client success through the timely, accurate, and compliant handling of all inquiries and reports.

Key Responsibilities

Global Inbox & Case Management:
- Manage the global inbox and process adverse event reports, product quality complaint reports, and medical inquiries from healthcare professionals and patients.
- Accurately document and triage adverse event reports, product complaints, and medical inquiries for further investigation.
Data Entry & Reporting:
- Write and file adverse event reports and product quality complaints using strong writing skills.
- Ensure data entered is compliant with regulatory requirements and client performance standards.
Drug Safety & Quality Assurance:
- Oversee processes necessary for responding to product quality complaints and adverse events.
- Provide training to junior staff on quality-related procedures and ensure adherence to internal processes.
Mentorship & Team Leadership:
- Mentor junior team members, providing ongoing training and support.
- Perform quality monitoring and peer reviews to ensure the team’s work is compliant with industry standards.
Diversity, Equity, and Inclusion:
- Model inclusive behaviors and manage bias while contributing to the ongoing development of a diverse, equitable, and inclusive workplace.
Additional Responsibilities:
- Support other drug safety activities and medical communications tasks as specified by management.

Qualifications

Education:
- Pharm.D, M.Sc., B.Pharm, M.Pharm, or any other degree in Life Sciences.
Skills & Experience:
- Strong documentation, verbal, and written communication skills.
- Previous experience in medical information, adverse event reporting, or pharmacovigilance is a plus.
- Ability to work in a fast-paced, client-facing environment while ensuring accuracy and compliance.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with medical database management systems is an advantage.
Attributes:
- Detail-oriented with strong problem-solving skills.
- Ability to work collaboratively with cross-functional teams and manage multiple tasks under pressure.

Cultural Beliefs at EVERSANA

Patient Minded: I act with the patient’s best interest in mind.
Client Delight: I own every client experience and its impact on results.
Take Action: I am empowered and hold myself accountable.
Embrace Diversity: I create an environment of awareness and respect.
Grow Talent: I own my development and invest in the development of others.
Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate: I am bold and creative in everything I do.

Additional Information

Compensation: EVERSANA offers competitive salaries and benefits. Compensation will be based on experience and qualifications.

Important Notice:
Beware of fraudulent job offers misrepresenting EVERSANA. We will never ask for personal information or payment during the hiring process. Please report any suspicious activity to our team.

EVERSANA is an Equal Opportunity Employer committed to creating a diverse and inclusive environment. We embrace diversity in race, gender, age, disability status, veteran status, sexual orientation, religion, and more. We believe diverse perspectives are key to our success, and inclusion is everyone’s responsibility.

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