Medical Information Specialist
Location: India
Employment Type: Full-Time
About ProPharma
For over 25 years, ProPharma has helped improve patient health and wellness by providing expert consulting and operational support to pharmaceutical, biotechnology, and medical device companies. Through its Advise-Build-Operate model, ProPharma supports clients throughout the entire product lifecycle, offering expertise in regulatory sciences, clinical research, quality & compliance, pharmacovigilance, medical information, and R&D technology.
Role Summary
The Medical Information Specialist is responsible for delivering high-quality medical information services by responding to inquiries from healthcare professionals, patients, and consumers. The role involves providing accurate medical and safety information, documenting adverse events, maintaining regulatory compliance, and supporting the safe and effective use of healthcare products.
Key Responsibilities
Medical Information Services
Respond to medical and safety-related inquiries received from healthcare professionals, patients, and consumers via phone, email, and web-based platforms.
Provide accurate and balanced responses using approved product information, scientific literature, and internal resources.
Prepare customized medical responses when required using client-approved references and supporting data.
Ensure all responses are delivered in a professional, compliant, and timely manner.
Safety Reporting & Documentation
Identify, document, and report:
Adverse Events (AEs)
Product Complaints
Other safety-related information
Ensure compliance with applicable regulatory requirements and company procedures.
Accurately log all inquiries and safety information into internal systems within required timelines.
Quality & Compliance
Perform quality checks on medical inquiries and safety reports.
Maintain high standards of documentation accuracy and completeness.
Follow internal SOPs, regulatory requirements, and client-specific processes.
Team Support & Process Improvement
Provide informal guidance and mentorship to new team members as experience develops.
Contribute ideas for process improvements and operational efficiencies.
Support updates to internal procedures and best practices.
Additional Responsibilities
Participate in after-hours support coverage on a rotational basis, subject to business requirements.
Undertake additional duties as assigned by management.
Required Qualifications
Education
Bachelor's Degree in:
Life Sciences
Nursing
Medicine
Other Healthcare-Related Disciplines
Required Skills & Competencies
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
High attention to detail and commitment to accuracy.
Strong scientific and analytical thinking abilities.
Ability to communicate complex medical information clearly and effectively.
Interest in:
Drug Safety
Medical Information
Pharmacovigilance
Regulatory Affairs
Proactive and self-motivated approach to learning and development.
Strong organizational and time-management skills.
Ability to work independently and collaboratively within a team environment.
Career Growth & Benefits
Career Development
Structured career progression opportunities.
Internal promotion-focused culture, with leadership roles frequently filled from within.
Comprehensive onboarding and continuous professional development programs.
Access to leadership, management, and industry-specific training.
Work Environment
Flexible and remote working opportunities.
Collaborative and multicultural global team environment.
Exposure to leading pharmaceutical, biotechnology, and medical device organizations.
Employee Benefits
Performance-related pay and annual bonus opportunities.
Health and wellness support programs.
Retirement and pension-related benefits.
Enhanced family leave policies.
Additional employee wellbeing initiatives and benefits.
Key Skills
Medical Information
Pharmacovigilance
Adverse Event Reporting
Drug Safety
Scientific Literature Review
Medical Writing
Regulatory Compliance
Healthcare Communication
Product Safety
Customer Support
Quality Assurance
Documentation Management
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | surat | Tarasadi | Vadodara | Vapi |Maharashtra :
Airoli | Ambernath | Amravati | Aurangabad | Dhule | Dombivali | Jalgaon | Kolhapur | Kurkumbh | Kurla | Madhapur | Mumbai | Nagpur | Nashik | Navi Mumbai | parel | Pune | Pune city | Shirpur | Tandalja | Tarapur | Thane | Vikhroli | Yerawada |Haryana :
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amritsar | Bathinda | Bela | Chandigarh | ludhiana | Moga | Mohali | Patiala | Phagwara | Punjab | Rajpura |Andra Pradesh :
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Baddi | Solan |Rajasthan :
Banasthali | Bhiwadi | Jaipur | Pilani | Udaipur |Karnataka :
Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Madhya Pradesh :
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Bhubaneswar | Rourkela |Chhattisgarh :
Bilaspur | Eot Municipality | Raipur |Uttarakhand :
Dehradun | Halifax | Nainital | Rishikesh | Roorkee |Delhi :
Delhi | Gangtok | New Delhi | PAN-India |Assam :
Dibrugarh | Diburghar | Guwahati |West Bengal :
Digha | Kolkata | Mukundapur |Goa :
Goa | Panaji | Verna |Bihar :
Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
Pondicherry (Puducherry) |Jharkhand :
Ranchi |Sikkim :
Rangpo |India :
Remote, India | Siliguri |Illinois :
Abbott Park | Bloomingdale | Champaign | Chicago | Deerfield | Glenview | Lake Forest | Lombard | Naperville | Norridge | Park RIdge | Round Lake |Maryland :
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Anchorage | Barrow | Bethel | Juneau | Sitka | Wrangell |Massachusetts :
Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
Arizona | Buffalo Grove | Clayton | Downers Grove | fairmont | Geelong Vic | Georgia | Keene | Michigan | Mt. Pleasant | New Jersy | OH | Piedmont | Salisbury | Whitesboro | Winston-Salem |Georgia :
Atlanta | Augusta | Rome |Maine :
Bangor | Brewer |New Jersey :
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Batavia | Blue Ash | Cincinnati | Cleveland | Columbus, | Dayton | Erie | Evendale | Franklin | Hamilton | Huber Heights | Kings Mills | Macedonia | Mason | Milford | Montgomery | Norwood | Oregoina | oxford | Waynesville |LA :
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Bellevue | Bothell | Friday Harbor | Goldendale | Mount Vernon | Pullman | Seattle | Sherwood | Tacoma | Vancouver |Oregon :
Bend | Coquille | Corvallis | Eugene | Florence | Grants Pass | John Day | Lake Oswego | Lakeview | Portland | Reedsport | Roseburg | Salem | Springfield | Woodburn |Wyoming :
Big Piney | Cokeville |Alabama :
Birmingham |Virginia :
Blacksburg | Charlottesville | Falls Church | Mechanicsville |Indiana :
Bloomington | West Lafayette |Florida :
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Boise |Colorado :
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Detroit | Houghton Lake | Macomb | Southfield |North Dakota :
Dickinson |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Kentucky :
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Frank Scottile Blvd |Missouri :
Fulton | Milan | St. Louis |United States :
Hawai | kentucky | Sylmar | Woonsocket |Nebraska :
Hebron | Nebraska City |Hawaii :
Hilo | Honolulu |Tennessee :
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Lake Charles | Shreveport |Nevada :
Las Vegas | Tonopah | Tonopsh | Virginia |New Hampshire :
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Lisbon | Oeiras | Portugal |WI :
Madison | Wausau |Republic of Mexico :
Mexico |northeastern :
New Hampshire |Oklahoma :
Oklahoma City |Puerto Rico :
San Juan |Albama :
Tuscaloosa |D.C :
Washington |Delaware :
Wilmington |North Rhine Westphalia :
Aachen | Bielefeld | Bochum | Bonn | Cologne | Dortmund | Duisburg | Dusseldorf | Munster |Munich :
Bavaria |Bavaria :
Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Brandenburg :
Berlin |Baden-Wurttemberg :
Biberach an der Riß | Freiburg | Grenzach | Heidelberg | Karlsruhe | Konstanz | Stuttgart | Tubingen | Ulm |Hesse :
Darmstadt | Marburg |Hessen :
Frankfurt | Harveysburg |Germany :
Germany | GErmany |Lower Saxony :
Gottingen | Hannover | Leipzig |Saxony Anhalt :
Halle |Rotherbaum :
Hamburg |Rhineland Palatinate :
Ingelheim am Rhein | Mainz |Schleswig Holstein :
Kiel |Berlin :
Mitte |Mecklenburg Vorpommern :
Rostock |Saarland :
Saarbrucken |Switzerland :
Basel | Zurich |Serbia :
Belgrade | Serbia |Hungary :
Budapest |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Belgium :
Wavre |Tipperary :
Ballydine |Cork :
Brinny | Ringaskiddy |Carlow :
Carlow |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Ulster :
Donegal |Meath :
Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
Swords |Republic of China :
Beijing |China :
China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
Breda |Noord Holland :
Haarlem |South Holland :
Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
Nedlands |Queensland :
Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
Witney |Ontario :
Australia | Richmond Hill | Uxbridge | North York | Renfrew | Mississauga |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
Heist op den Berg |Flemish Brabant :
Zaventem |South America :
Peru | Argentina |Brazil :
Sao paulo | Brazil |Attica :
Koropi | Athens |Greece :
Greece |North Island :
Auckland |New Zealand :
New Zealand |Austria :
Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
Hanoi | Hà Nội |Ho Chi Minh :
Ho Chi Minh City |Italy :
Italy |Lombardy :
Rho |Jakarta :
Jakarta |East Java :
Surabaya |Japan :
Saitama | Japan |Tokyo :
Otemachi |North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |Remote Korea :
Remote Korea |Republic of Korea :
Seoul |Kazakhstan :
Almaty |Republic of Thailand :
Bangkok |Israel :
Kfar Saba | Be'Er Sheva | Tel Aviv | Yavne | Netanya |Remote :
Riga | Texas | Tulsa | Manipal | Leinster | Castlebar | Zaragoza | Xzagreb | Remote - Africa | Regulatory Labeling Manager (NA and LATAM Only) | Minnesota | Hungary | Nairobi | Faridabad | Remote - Europe | Slovakia | McFarland | Victoria | Melbourne | Lenexa | Perth | Ireland | Lousiana | Springville | Thailand | Remote - Middle East | Medan | Remote - South America (Latin Americal) | Hammond | Blue Bell | Green Way | Belgium | French | Bishop | Milwaukee | Bountiful | Switzerland |Republic of Colombia :
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Buenos Aires |Republic of Egypt :
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New Mexico | Ciudad de México |Dubai :
Dubai |Makkah :
King Abdullah Economic City | Rabigh | Jeddah | Riyadh | Khulais | Najran |Kuala Lumpur :
Kuala Lumpur |Kyiv Oblast :
Kyiv |Lima Region :
Lima |France :
Paris | Lyon |South Africa :
Midrand | South Africa |Nišava District :
Niš |Bohemia :
Prague |Chile :
Santiago |Bosnia and Herzegovina :
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Singapore |Sofia City :
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Sweden |Taipei :
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