Medical Service Specialist Jr – Mexico
Job ID: 46798
Location: Mexico City or Guadalajara, Mexico
Job Category: Business Processes | Healthcare Support
Employment Type: Full-Time
Experience Required: 0–2 years
Job Overview
Cognizant is seeking a Medical Service Specialist Jr to join our healthcare services team in Mexico. This role serves as a key point of contact for patients, healthcare providers, and internal teams, managing inquiries, complaints, and product quality issues in compliance with regulatory guidelines and standard operating procedures (SOPs).
This position is ideal for candidates with a life sciences or healthcare background who are detail-oriented, have excellent communication skills, and are motivated to contribute to high-quality patient support services.
Key Responsibilities
Respond to patient and provider inquiries, complaints, appeals, and grievances via phone while adhering to internal and regulatory guidelines.
Manage Allergan Product Quality Complaint mailbox and ensure timely follow-up.
Collect, review, and document adverse event and product quality information through telephonic assessments.
Verify case information for completeness and accuracy before processing.
Triage, escalate, or forward adverse event reports within regulatory timelines.
Identify and document product quality and device complaints in client systems.
Ensure compliance with SOPs, regulatory standards, and internal training requirements.
Provide timely, professional, and effective support while maintaining high-quality service delivery.
Required Qualifications
Bachelor’s degree in Nutrition, Biology, Microbiology, Physiotherapy, or related life sciences.
0–2 years of contact center experience (inbound/outbound voice programs involving patients or healthcare providers).
Advanced English proficiency (verbal and written).
Strong communication, organizational, and time management skills.
Ability to multitask, work under tight deadlines, and maintain attention to detail.
Basic understanding of adverse events, product quality principles, and FDA regulations.
Proficiency in MS Office and related documentation tools.
Strong customer service orientation and professionalism.
Preferred Experience
Experience in pharmaceutical or healthcare settings.
Knowledge of US Health Insurance Industry.
Minimum 1 year of experience in customer service voice accounts, preferably US healthcare.
Why Join Cognizant
Cognizant fosters a collaborative and inclusive work environment, providing opportunities to grow professionally while contributing to patient safety and healthcare excellence. Team members benefit from:
Exposure to global healthcare operations.
Career development and mentoring programs.
A high-performance, inclusive workplace culture.
Equal Opportunity Statement
Cognizant is an equal opportunity employer. All qualified candidates will receive consideration regardless of race, color, sex, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
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