Multilingual Medical Information Specialist (Based in Brazil)
Location: Brazil (Remote – must be based in Brazil)
Employment Type: Full-Time
Job Requisition ID: JR 8886
Posted: Recently
About ProPharma
For more than 20 years, ProPharma has supported biotechnology, pharmaceutical, and medical device organizations worldwide by delivering expert advisory, operational, and regulatory solutions. Through its proven advise–build–operate model, ProPharma partners with clients across the full product lifecycle, offering integrated services in regulatory sciences, clinical research, pharmacovigilance, medical information, quality and compliance, and R&D technology.
Position Overview
The Multilingual Medical Information Specialist (MMIS) is a key member of the ProPharma Medical Information Contact Center. This role is responsible for delivering high-quality, compliant medical and safety information to healthcare professionals, consumers, and external stakeholders. The position supports global pharmaceutical clients while ensuring accurate documentation and reporting of adverse events, special situations, and product complaints in accordance with global regulatory requirements.
This is a remote role, and candidates must be legally based in Brazil to be considered.
Key Responsibilities
Medical Information Service Delivery
Respond to unsolicited medical and safety information inquiries from healthcare professionals, consumers, and external stakeholders via phone, email, web portals, written correspondence, and scientific meetings.
Provide labeled and unlabeled medical information in compliance with regulatory requirements, industry standards, and client and internal policies.
Translate medical information documents between English and Brazilian Portuguese, delivering responses verbally or in writing as required.
Utilize approved product labeling, standard responses, and scientific literature to formulate accurate and compliant medical information responses.
Ensure all inquiries are documented accurately, completely, and within agreed timelines using inquiry handling systems.
Pharmacovigilance and Quality Assurance
Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in accordance with regulatory requirements, ProPharma SOPs, and client working practices.
Perform quality checks on adverse event reports, product quality complaints, correspondence, and inquiry records.
Conduct quality reviews of translated materials in alignment with translation SOPs and quality standards.
Operational and Compliance Responsibilities
Provide after-hours medical information coverage on a rotating basis, as required by business needs.
Adhere to all company, client, and country-specific data privacy, confidentiality, and health and safety policies.
Support additional activities and projects as assigned by management.
Qualifications and Experience Requirements
Education
Degree in Life Sciences, Nursing (RN/BS/BA/MS), or Pharmacy is required.
Experience
Minimum 1–3 years of experience in medical information, pharmacovigilance, clinical research, healthcare support services, or a related pharmaceutical or life sciences role preferred.
Experience working within regulated environments and familiarity with global medical information or drug safety processes is advantageous.
Language and Technical Skills
Native-level proficiency in Brazilian Portuguese.
Fluency in English, both written and spoken.
Strong medical translation and scientific writing skills.
Working knowledge of medical terminology, pharmacology, pathophysiology, regulatory requirements, and industry standards.
Proficiency in Microsoft Office applications, Adobe Acrobat, and document or inquiry management systems.
Core Competencies
Excellent written and verbal communication skills with strong attention to detail.
Ability to manage multiple priorities within strict timelines.
Strong analytical thinking, problem-solving, and organizational skills.
Ability to work independently and collaboratively in a remote, global team environment.
Self-motivated with a proactive approach to learning and continuous improvement.
Why Join ProPharma
ProPharma is committed to fostering an inclusive, diverse, and supportive workplace where employees can grow professionally and contribute meaningfully to patient safety worldwide. All applications are reviewed personally by the recruitment team, and every candidate receives clear feedback on their application outcome. Remote working is supported, with hybrid collaboration encouraged where feasible.
Equal Opportunity Statement
ProPharma is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. Employment decisions are made without regard to legally protected characteristics.
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