Operation Specialist 1 (Medical Information CC – Night Shift)
Thāne, India (Also available in additional locations)
Full-Time | Office-Based | Night Shift
Job ID: R1500853
As an Operation Specialist 1 in the Medical Information Contact Center (MI-CC), you will provide professional medical support to healthcare professionals (HCPs) and patients. This includes managing medical inquiries, documenting adverse events (AEs), product complaints (PCs), and ensuring accurate data entry for pharmacovigilance (PV) activities. The role excludes commercial sales support but involves managing MI requests forwarded by sales representatives.
Receive and document incoming communications via phone, fax, or email related to:
Medical inquiries (MI)
Adverse events (AE)
Product complaints (PC)
Utilize medical knowledge to identify and document off-label use and adverse events accurately.
Complete and forward structured AE/PC forms to the Safety team for processing.
Maintain effective communication with:
Local management teams
Lifecycle Safety teams
Report on project metrics, scope changes, issues, and process improvements.
Depending on experience, provide:
Mentorship and training for less experienced staff
Support in resource allocation
Foster a positive, collaborative team environment
Support cross-functional teams within Lifecycle Safety
Willingness to work in night shifts to support global operations (e.g., US, Canada, EU, India)
Available to work within a 24/7 support model, including weekends and rotational shifts
Maintain a five-day workweek
Participate in training programs across Lifecycle Safety services
Contribute to implementation of new initiatives and process improvement efforts
| Criteria | Details |
|---|---|
| Education | High School Diploma in a scientific/healthcare discipline (Required) Bachelor's degree in Life Sciences or related field preferred |
| Experience | 3–5 years in MI/AE/PC contact centers Up to 1 year of experience in Pharmacovigilance (PV) required |
| Shifts | Must be open to rotational/night shifts and weekend coverage |
| Medical Knowledge | Strong grasp of medical terminology and clinical data handling |
Knowledge of pharmacovigilance databases and client/internal systems
Understanding of global PV and clinical research regulations
Proficient with Microsoft Office and web-based tools
Attention to detail, accuracy, and high-quality standards
Excellent verbal and written communication
Strong organizational and time management skills
Ability to:
Follow SOPs and guidelines
Work independently and in a team
Multitask and meet tight deadlines
Adapt to changing workloads and priorities
Demonstrated IQVIA core values in day-to-day responsibilities
Comfortable with extensive phone use and extended sitting
Occasional travel may be required
Career development opportunities available through internal training and project involvement
IQVIA is a global leader in clinical research, data analytics, and health technology services. The company helps bring new treatments to market faster by combining deep healthcare expertise with advanced analytics and cutting-edge technology.
🌐 Learn more: https://jobs.iqvia.com
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