Operations Associate II – Site & Patient Payments – Bangalore (Hybrid)
Location: Bangalore, Karnataka
Department: Service Delivery – Site and Patient Payments
Employment Type: Full-Time | Permanent
Company Overview:
Sitero is a fast-growing leader in clinical services and software solutions tailored for the life sciences industry. We specialize in delivering high-touch, technology-enabled solutions from early phase to Phase III trials. Our mission centers around ethics, innovation, and compliance to support all clinical research stakeholders.
Position Summary:
As an Operations Associate II, you will be responsible for supporting the operational execution of investigator payment services for clinical trial projects. This mid-level role will involve interacting with internal teams and external stakeholders to manage site payments, vendor records, contract data, and ongoing financial transactions. You'll play a vital part in ensuring contractual obligations are met with precision and efficiency.
Primary Responsibilities:
Facilitate operational implementation of Site and Patient Payments services.
Maintain records for vendors, clinical sites, and Principal Investigators (PIs), including bank setup and user access.
Analyze clinical trial agreements and budgets; support review and import of contract data.
Process payment batches, invoices, and settlements as per Service Level Agreements.
Resolve payment-related queries using critical thinking and problem-solving skills.
Communicate effectively with Project Managers and stakeholders regarding status and deliverables.
Participate in project meetings and support implementation from initiation to closeout.
Escalate issues or make final decisions as appropriate.
Maintain high levels of client satisfaction and professionalism during interactions.
Quality and Compliance Responsibilities:
Contribute to SOP updates and process enhancements.
Adhere to organizational SOPs and departmental standards.
Support development of product roadmap features or enhancements for payment systems.
Secondary Responsibilities:
Assist Project Managers in task completion.
Explore new process improvements for operational efficiency.
Participate in ongoing technical training provided by the company.
Required Education and Experience:
Education: Bachelor’s degree in Business, Finance, or Technology (preferred).
Experience:
3–5 years in an operations or investigator payment role.
Invoice processing and contract data entry experience preferred.
Background in clinical research or clinical trials highly desirable.
Key Skills:
Strong attention to detail with excellent organizational skills.
Professional communication and customer service abilities.
Proficiency in MS Office (Excel, Outlook, Word, etc.).
Ability to multitask, prioritize, and work independently or collaboratively.
Positive and adaptable mindset under dynamic work conditions.
Working Conditions:
Travel: 0–25%
Lifting: Up to 20 lbs
Environment: Prolonged computer work
Shifts: Willingness to work in shifts as needed
Hours: Standard 40 hours/week, Monday–Friday, with flexibility
Estimated Salary: ₹6 – ₹9 LPA (based on experience and skillset)
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