Senior Executive – Clinical and Quality
Location: Chennai, Tamil Nadu, India
Company: Healthcare / Dialysis Services Organization
Department: Quality & Clinical Operations
Employment Type: Full-Time
Role Summary
The Senior Executive – Clinical and Quality is responsible for driving clinical excellence, quality compliance, patient safety, and continuous improvement initiatives across dialysis clinics. The role focuses on staff training, clinical audits, regulatory compliance, incident management, quality improvement programs, patient education, and stakeholder collaboration to ensure delivery of safe, standardized, and high-quality patient care.
The position works closely with clinic managers, nephrologists, quality teams, and corporate stakeholders to improve clinical outcomes, enhance patient satisfaction, and ensure adherence to NABH, ISO, and organizational standards.
Key Responsibilities
Clinical Training & Development
Conduct structured training programs for:
Nurses
Dialysis Technicians
Clinical Staff
Point-of-Care (POC) Teams
Ensure implementation of standardized clinical practices across all clinics.
Provide hands-on clinical guidance and mentorship to staff.
Improve patient outcomes through competency-based training initiatives.
Conduct regular clinic visits as per approved monthly tour plans.
Compliance & Regulatory Management
Ensure compliance with:
NABH Standards
ISO Requirements
Internal Clinical Policies
Patient Safety Guidelines
Ensure all clinical staff maintain required certifications and competencies.
Monitor compliance gaps and coordinate corrective actions.
Ensure timely closure of safety-related non-conformities (NCs).
Quality Improvement Programs (QIP)
Collaborate with clinical leaders to identify gaps in patient care.
Develop and implement targeted quality improvement initiatives.
Monitor key clinical quality indicators including:
Kt/V Adequacy
Infection Rates
Hospitalization Rates
Mortality Rates
Recommend corrective and preventive actions for quality enhancement.
Clinical Audits & Quality Assurance
Conduct quality audits as per the annual audit calendar.
Perform onsite assessments of dialysis centers.
Identify operational and clinical improvement opportunities.
Deliver focused training based on audit findings.
Monitor implementation of corrective actions.
Incident Management & Risk Reduction
Analyze:
Incident Reports
Adverse Events
Safety Trends
Clinical Deviations
Conduct Root Cause Analysis (RCA) for critical incidents.
Develop preventive training interventions.
Promote a culture of patient safety and incident reporting.
Stakeholder Management
Collaborate with:
Clinic Managers
Nephrologists
Infection Control Teams
Quality Teams
Corporate Leadership
Participate in meetings with hospital stakeholders.
Align quality initiatives with organizational objectives.
Patient Satisfaction & Engagement
Support initiatives to improve patient experience and retention.
Deliver patient education programs related to:
Dialysis Care
Dietary Management
Infection Prevention
Vascular Access Care
Enhance patient awareness and treatment compliance.
Emergency Preparedness & Mock Drills
Plan and execute emergency preparedness programs.
Conduct mock drills including:
Fire Safety
Cardiac Arrest Response
Emergency Evacuation Procedures
Assess staff readiness and improve emergency response capability.
Reporting & Documentation
Maintain records of:
Training Programs
Attendance Sheets
Competency Assessments
Certifications
Audit Findings
Prepare and submit:
Quality Reports
Clinical Outcome Reports
Compliance Dashboards
Clinic Visit Reports
Document observations and action plans from clinic visits.
Required Qualifications
Education
Bachelor's Degree or Master's Degree in Healthcare, Nursing, Life Sciences, Allied Health Sciences, or related field.
Preferred Qualifications
NABH Quality Training Certification
ISO Internal Auditor Certification
Patient Safety Certification
Infection Control Training
Experience
3–8 years of experience in:
Clinical Quality
Healthcare Quality Assurance
Dialysis Operations
Hospital Quality Management
Clinical Training & Compliance
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