Location
Chennai, India (Hybrid)
Job Type
Full-time
Job Summary
The Senior Operations Analyst is responsible for driving revenue cycle quality improvements by managing complex Accounts Receivable (AR) calling and denial management workflows. The role focuses on identifying root causes of recurring denial issues, improving operational performance, and ensuring high-quality execution within healthcare revenue cycle management (RCM) processes. The position reports to the Operations Manager.
Team Overview
The Operations team supports critical healthcare revenue cycle workflows within athenahealth. The team works across athenaClinicals and athenaCollector systems, collaborating with customers and internal stakeholders. The role contributes to improving operational efficiency, workflow quality, and service delivery using athenaNet platform insights.
Key Responsibilities
Revenue Cycle Management & Analysis
Analyze RCM performance data to identify trends in AR calling outcomes and denial patterns
Own and manage complex AR calling and denial workflows
Review denial reasons and supporting documentation to determine corrective actions
Ensure timely and accurate resolution of AR and denial cases
Operations & Issue Resolution
Coordinate with internal stakeholders to resolve claim/denial-related issues
Reduce delays and rework across operational workflows
Document case details, actions taken, and outcomes for traceability and audit readiness
Ensure adherence to SOPs and operational quality standards
Root Cause Analysis & Process Improvement
Identify root causes of recurring denial trends
Recommend and support implementation of process improvements
Participate in continuous improvement initiatives to enhance efficiency and accuracy
Support special investigations and deep-dive analysis of escalated issues
Reporting & Metrics
Track and report key operational performance metrics
Communicate escalation themes and operational insights to leadership
Support goal tracking and performance monitoring initiatives
Quality & Collaboration
Participate in quality calibration sessions
Support updates to process documentation and job aids
Assist in training and mentoring peers on denial management practices
Ensure compliance with audit and documentation requirements
Technology & Tools
Use athenaNet platform and internal systems for workflow management
Leverage AI-enabled tools (where applicable) for summarization and anomaly detection while ensuring human validation
Required Qualifications
Education & Experience
4–6 years of experience in Healthcare Revenue Cycle Management (RCM) or related operational/analytical roles
Experience in AR calling and denial management workflows
Strong understanding of claims processing, denial drivers, and resolution workflows
Experience working with SOPs and operational quality frameworks
Technical Skills
Proficiency in MS Office tools (Excel, Word, etc.)
Strong documentation and reporting skills
Ability to analyze operational data and identify trends
Core Competencies
Strong analytical and problem-solving abilities
Ability to manage complex workflows independently
Excellent communication and stakeholder coordination skills
Attention to detail and strong documentation discipline
Ability to work effectively in a hybrid environment
Preferred Attributes
Experience in healthcare operations within a large-scale RCM environment
Exposure to process improvement or quality initiatives
Familiarity with healthcare IT platforms such as athenaNet
Additional Information
Travel requirement: Not applicable
Work model: Hybrid (Chennai, India)
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Hajipur | Patna |Kerala :
Kannur | Kochi | Malappuram | Thiruvananthapuram | Trivandrum |Pondicherry (Puducherry) :
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Remote, India | Siliguri |Illinois :
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Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
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Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
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Galway |County Dublin :
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China | Quarry Bay |Liaoning :
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Queensland |Melbourne :
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Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Peru | Argentina |Brazil :
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Athens | Koropi |Greece :
Greece |North Island :
Auckland |New Zealand :
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Austria |Vienna :
Vienna |Catalonia :
Barcelona |Madrid :
Madrid |Cebu Province :
Cebu City |Philippines :
Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
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Japan | Saitama |Tokyo :
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Remote Korea |Republic of Korea :
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Kyiv |Lima Region :
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Prague |Chile :
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