Job Title: System Specialist I – PV Help Desk
Location: Home Worker, India
Employment Type: Full-time
Category: Medical and Clinical
About GSK
At GSK, we unite science, technology, and talent to get ahead of disease together. Our mission is to improve the lives of billions globally. By fostering an inclusive environment, we empower our people to make a global impact.
Benefits:
Competitive base salary
Annual bonus based on company performance
Flexible working options for most roles
Learning and career development opportunities
Access to healthcare & wellbeing programs
Employee recognition programs
Job Description
As a System Specialist I – PV Help Desk, you will provide technical support and ensure the accuracy of critical safety data within GSK’s Safety Pharmacovigilance (PV) systems. You will maintain system data integrity, handle IT support requests, and provide guidance to team members.
Key Responsibilities
Triaging and routing tickets worldwide to the appropriate resolving team.
Resolving IT-related tickets including access management, system support, and data requests.
Supporting Incident and Service Request Management for PV Suite applications such as:
OASIS (Argus, LAM, Argus J)
Argus Admin Tool
PVLite
OASIS Reports (Wizards and Custom Reports)
CSP, MARS, DST, Safety eHUB, Axway, CVW
Maintaining and quality checking OASIS Package Configuration Specification (PCS) spreadsheets for business configuration updates, including:
Clinical studies
Code lists
Reporting rules
Licenses
Product families and products
System and other configurations
Communicating planned application downtimes to stakeholders.
Supporting ad hoc SQL queries under supervision.
Updating relevant documents to reflect changes in PV suite applications.
Providing expertise to team members across shifts.
Education Requirements
Bachelor’s or Master’s degree in a scientific or medically related field preferred.
4–9 years of experience in pharmaceutical industry in clinical development, pharmacovigilance, or information management, or equivalent experience.
Experience & Skills
Strong communication and computer skills (Word, Excel, PowerPoint, SharePoint).
Analytical and logical thinking, including:
SQL knowledge
Requirement documentation based on end-user input
ITIL (Information Technology Infrastructure Library) understanding
Flexible working in shifts.
Basic knowledge of medical and drug terminology.
Data querying and reporting skills for safety databases.
Ability to work under tight deadlines while maintaining accuracy, attention to detail, and integrity.
Team player with ability to work independently with minimal supervision.
Customer-focused, quick learner, adaptable to process changes.
Why GSK?
GSK is a global biopharma company uniting science, technology, and talent to prevent and treat diseases through specialty medicines and vaccines.
Focus areas include respiratory, immunology & inflammation, oncology, HIV, and infectious diseases.
GSK emphasizes an environment where employees can thrive and make a real impact on patients and society.
Important Notices
GSK does not accept referrals from employment agencies without prior written authorization.
Beware of fraudulent recruitment advertisements or requests for payment. GSK does not charge any fee for recruitment.
Verify job authenticity by contacting: askus@gsk.com
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