Technical Support Consultant – Six Sigma, Power BI
Location: Hyderabad, Telangana, India
Employment Type: Full-Time, Permanent
Shift: Night Shift (US Daytime schedule)
Requisition Number: 2327189
About Optum
Optum, a part of UnitedHealth Group, is a global health services and technology leader committed to helping millions of people live healthier lives. By combining technology, data, and expertise, Optum delivers innovative solutions in healthcare management, pharmacy benefits, and care delivery optimization.
We provide a collaborative environment driven by inclusion, professional growth, and impactful work. Join us to make a difference by improving health outcomes on a global scale.
Visit: www.optum.com
Role Overview
The Technical Support Consultant will play a key role in process improvement, service delivery optimization, and operational excellence within Optum. You will leverage Six Sigma, Lean methodologies, and data analytics tools to enhance performance, reduce waste, and deliver high-quality solutions for internal and external stakeholders.
This role requires experience in healthcare, managed care, or technical support environments and the ability to work on US daytime schedules.
Key Responsibilities
Process Improvement & Operational Excellence
Develop and implement Service Improvement Plans (SIPs) and Continuous Improvement Plans (CIPs) based on operational assessments and service level reviews.
Lead Six Sigma and Lean projects to identify root causes, reduce waste, and improve efficiency.
Facilitate Kaizen events, workshops, and training sessions to promote a culture of continuous improvement.
Analyze business processes and performance metrics to identify opportunities for optimization.
Collaborate with cross-functional teams to implement solutions and monitor outcomes.
Serve as a coach and mentor for Six Sigma practitioners and operational teams.
Data Analysis & Reporting
Perform data visualization and analysis using tools such as Power BI, Tableau, or similar platforms.
Manipulate structured and semi-structured data to identify trends, anomalies, and opportunities for improvement.
Document improvement efforts, outcomes, and lessons learned for organizational knowledge sharing.
Strategic Support
Support strategic planning, capacity alignment, and SME deployment strategies.
Ensure compliance with company policies, procedures, and directives.
Assist in reporting, tracking, and sharing of operational improvement metrics across teams.
Required Qualifications
Bachelor’s degree in Business, Engineering, IT, or related field.
Six Sigma Certification (Green Belt or higher); Lean certification preferred.
5+ years of experience in process improvement, service delivery, or operational excellence.
Experience in healthcare, managed care, or technical support operations.
Proficiency with Kaizen tools (5 Whys Analysis, Fishbone Diagram, PDCA Cycle, Pareto Charts).
Familiarity with MS Project, SharePoint, and enterprise ticketing systems.
Ability to lead cross-functional teams and influence change across business units.
Strong analytical, project management, communication, and stakeholder engagement skills.
Willingness to work US daytime schedule and follow US flexible holidays.
Skills & Competencies
Deep understanding of ITIL framework, ITSM, and service management principles.
Knowledge of Service Desk or Helpdesk operations.
Expertise in data visualization, analytics, and reporting using tools like Power BI or Tableau.
Strong collaboration, interpersonal, and organizational skills to thrive in a fast-paced environment.
Why Join Optum
Work with a global leader in healthcare innovation and make a tangible impact on health outcomes.
Gain exposure to advanced Six Sigma and Lean methodologies in a healthcare context.
Opportunity to mentor, coach, and lead process improvement initiatives.
Collaborate with diverse teams across the globe in a dynamic and inclusive environment.
Access to comprehensive benefits, career development, and professional growth opportunities.
Equal Opportunity Employer
Optum and UnitedHealth Group provide equal employment opportunities to all candidates, regardless of race, color, ancestry, religion, sex, sexual orientation, age, citizenship, disability, or other legally protected characteristics.
Important Notice: Optum does not charge applicants for employment. Any requests for payment are fraudulent.
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