Account Manager – Full-Service REMS (Global Risk Management)
Job ID: 13022
Location: Remote (United States)
Employment Type: Full-Time
Last Updated: January 28, 2026
Job Overview
We are seeking an experienced Account Manager – Full-Service REMS to lead client programs within Global Risk Management and REMS (Risk Evaluation and Mitigation Strategies) operations. This role is critical to ensuring REMS programs are delivered on time, within scope, on budget, and in full regulatory compliance.
The Account Manager serves as the primary client-facing leader, overseeing cross-functional teams, managing program financials, coordinating deliverables, and ensuring readiness for audits and regulatory review. This position requires strong project leadership, stakeholder management, and deep familiarity with REMS program execution within the biopharmaceutical industry.
Key Responsibilities
Client & Program Leadership
Serve as the primary point of contact and program owner for assigned Full-Service REMS programs
Build and maintain strong relationships with clients, internal stakeholders, and leadership teams
Lead cross-functional teams across operations, technology, regulatory, and program support functions
Translate client objectives into actionable program strategies and execution plans
Program Delivery & Execution
Own end-to-end program execution from start-up through close-out
Manage timelines, scope, resources, and budgets to ensure contractual and regulatory commitments are met
Prepare for and facilitate client meetings, governance reviews, and presentations
Ensure all deliverables meet Syneos Health and client SOPs and are maintained in an audit-ready state
Participate in sponsor and regulatory audits as required
Financial & Contract Management
Manage program financials, including revenue tracking, forecasting, and invoicing
Ensure accurate contract execution and alignment with scope and budget expectations
Monitor billable utilization and manage assigned book of business
Risk, Quality & Governance
Identify, escalate, and resolve program risks, issues, and scope changes proactively
Ensure all program requirements are clearly documented, approved, and communicated to technology and operations teams
Apply critical thinking and data-driven analysis to recommend improvements and contingency plans
Maintain consistent communication with program leadership on risks, timelines, and opportunities
Collaboration & Communication
Act as liaison between clients, internal teams, and leadership
Facilitate meetings and drive alignment across matrixed teams
Demonstrate professional, clear, and proactive communication at all levels
Professional Contribution
Contribute to internal initiatives, training programs, and knowledge sharing
Continuously expand expertise in REMS regulations, risk management strategies, and biopharmaceutical services
Support a collaborative, high-performance team culture aligned with company values
Required Qualifications & Experience
Bachelor’s degree or higher in Business, Life Sciences, or a related field
Advanced degrees (MBA, PharmD, PhD) preferred
PMI CAPM, PMP, or equivalent certification is a plus
5+ years of demonstrated experience in project management, account management, or program leadership within pharmaceutical, biotech, or healthcare services
Direct experience supporting REMS, risk management, or regulated healthcare programs strongly preferred
Proven ability to manage cross-functional teams in a matrixed environment
Strong proficiency in Microsoft Office and familiarity with project management tools (e.g., MS Project, SharePoint)
Excellent written and verbal communication skills in English
Core Competencies
Strategic account and stakeholder management
Program governance, compliance, and audit readiness
Financial oversight and revenue management
Risk assessment and issue resolution
Strong facilitation, prioritization, and time-management skills
Ability to translate ambiguity into clear execution plans
Compensation & Benefits
Annual base salary range: USD 110,490 – 149,486
Compensation is based on qualifications, experience, and role proficiency
Eligibility for performance-based incentives or bonuses may apply
Comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible PTO, and paid sick leave (as applicable by location)
About Syneos Health
Syneos Health is a global professional services organization dedicated to accelerating the delivery of innovative biopharmaceutical therapies from development through commercialization. By integrating clinical and commercial expertise, Syneos Health helps clients navigate complexity, ensure compliance, and improve patient outcomes worldwide.
Equal Opportunity Statement
Syneos Health is an equal opportunity employer committed to diversity, equity, and inclusion. Candidates with transferable skills or non-traditional career paths are encouraged to apply.
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