Account Manager – Full-Service REMS
Updated: January 28, 2026
Location: Remote, United States
Job ID: 11698
Employment Type: Full-Time
About Syneos Health
Syneos Health® is a global biopharmaceutical solutions organization committed to accelerating access to therapies through innovative clinical, regulatory, and commercial services. Our Full-Service REMS (Risk Evaluation and Mitigation Strategies) team supports life sciences clients in navigating complex regulatory frameworks while ensuring patient safety and compliance.
Position Overview
The Account Manager – Full-Service REMS is a skilled program and project leader responsible for managing client REMS programs from initiation to close-out. This role requires expertise in program delivery, cross-functional team leadership, client relationship management, and operational execution. The Account Manager ensures client objectives are met on time, within budget, and in compliance with regulatory standards.
Key Responsibilities
Client & Account Management
Serve as the primary point of contact for assigned REMS programs.
Build and maintain strong relationships with clients, internal teams, and cross-functional stakeholders.
Translate client requirements into actionable program deliverables and approve final outputs.
Proactively identify potential risks, provide mitigation strategies, and escalate issues to program leadership.
Program & Project Execution
Lead day-to-day management of REMS programs, ensuring scope, timelines, and quality standards are maintained.
Oversee multiple projects simultaneously, coordinating cross-functional teams to deliver complex programs effectively.
Optimize work processes to enhance efficiency, resource allocation, and budget adherence.
Ensure audit-ready documentation and participate in sponsor and regulatory audits as required.
Financial Oversight & Reporting
Manage program budgets, invoicing, and revenue tracking.
Monitor financial health of programs, including scope adjustments and resource planning.
Prepare reports, facilitate client presentations, and provide updates to program leadership.
Continuous Improvement & Leadership
Apply data-driven insights and industry best practices to enhance program delivery.
Mentor junior staff and provide guidance on project execution and client engagement.
Maintain ongoing knowledge of REMS requirements, regulatory changes, and industry trends.
Foster a collaborative and professional team culture.
Required Qualifications & Experience
Education:
Bachelor’s degree in Life Sciences, Business, or related field
Advanced degrees (MBA, PharmD, PhD) or Project Management certifications (PMP/CAPM) preferred
Experience Level:
Minimum 5 years of experience in account management, program management, or project leadership within REMS, risk management, or pharmaceutical services
Demonstrated experience managing complex cross-functional programs in a matrixed environment
Core Skills & Competencies:
Strong knowledge of REMS program operations, ETASU, and regulatory requirements
Proficient in project management tools such as MS Project, SharePoint, and Microsoft Office Suite
Excellent interpersonal, communication, presentation, and stakeholder management skills
Ability to multi-task, prioritize competing responsibilities, and deliver high-quality outcomes under pressure
Strong problem-solving, critical thinking, and decision-making capabilities
Professionalism, adaptability, and resilience in ambiguous or complex situations
Compensation & Benefits
Annual base salary: USD $110,490 – $149,486
Competitive compensation based on experience and qualifications
Eligibility for performance-based incentives or bonuses
Comprehensive benefits package: medical, dental, vision, 401(k) with company match, flexible PTO, and paid sick time (subject to local regulations)
Why Join Syneos Health
Work on impactful REMS programs that ensure patient safety and regulatory compliance
Collaborate with global teams across clinical, regulatory, and commercial functions
Access diverse career paths in a rapidly growing biopharmaceutical solutions organization
Contribute to programs that directly improve patient outcomes worldwide
Equal Opportunity Statement
Syneos Health is an equal opportunity employer and values diversity in the workplace. All qualified applicants will be considered without regard to race, gender, disability, veteran status, or other protected characteristics. Reasonable accommodations are provided in accordance with applicable laws.
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