Application Support Manager – Pharma / Small Molecule (SM)
Department: Application Support / Scientific Affairs
Location: Bengaluru, India
Company: SCIEX (Danaher Group)
Reporting To: Head – Application Support
Team Size: 4–5 Direct Reports
Travel Requirement: 50–60% Pan-India Travel
Experience: 15–20 Years
Education: M.Pharm / M.Tech / M.Sc / Ph.D (Pharmaceutical Sciences, Analytical Chemistry, Life Sciences)
Role Summary
The Application Support Manager – Pharma/SM will lead the delivery of scientific and technical application support for SCIEX LC-MS/MS platforms across pharmaceutical, biopharmaceutical, CRO, and analytical testing laboratories.
The role is responsible for customer engagement, workflow optimization, technical troubleshooting, scientific consulting, training delivery, team leadership, and strategic support to commercial growth initiatives. The incumbent will act as a trusted scientific advisor and subject matter expert in mass spectrometry technologies.
Key Responsibilities
1. Scientific Application Support
Deliver pre-sales and post-sales scientific application support for SCIEX analytical platforms.
Provide expertise on:
Triple Quadrupole (QQQ) Systems
QTRAP Technologies
High Resolution Mass Spectrometry (HRMS)
LC-MS/MS workflows
Support customers in method development, optimization, validation, and troubleshooting.
Guide customers in analytical, bioanalytical, and impurity profiling applications.
2. Customer Scientific Partnership
Build strong relationships with pharmaceutical companies, CROs, academic institutes, and regulatory laboratories.
Act as a trusted advisor on mass spectrometry applications and workflows.
Support customers throughout instrument lifecycle management.
Gather scientific feedback and translate customer needs into business opportunities.
3. Training & Scientific Education
Design and conduct:
Product demonstrations
User trainings
Scientific workshops
Technical seminars
Webinars and virtual learning sessions
Develop customer competency programs to improve instrument utilization and adoption.
Mentor users on advanced LC-MS/MS techniques and best practices.
4. Technical Troubleshooting & Method Optimization
Resolve complex technical challenges related to:
Sample preparation
Chromatographic separation
Instrument performance
Data acquisition
Data interpretation
Support root cause investigations and corrective actions.
Ensure high customer satisfaction and instrument uptime.
5. Leadership & Team Management
Lead and develop a high-performing application support team.
Define goals, KPIs, and development plans for team members.
Conduct coaching, mentoring, and performance reviews.
Promote a culture of ownership, accountability, and continuous improvement.
6. Scientific Documentation & Knowledge Management
Develop and maintain:
Application Notes
Standard Operating Procedures (SOPs)
Technical Guides
Training Materials
Knowledge Base Content
Ensure scientific accuracy and regulatory compliance of all technical documentation.
7. Cross-Functional Collaboration
Collaborate closely with:
Sales Teams
Marketing Teams
Service Engineers
Product Management
Global Application Scientists
Support product launches and strategic growth initiatives.
Provide technical input for customer proposals and business development opportunities.
8. Market Intelligence & Strategic Support
Monitor emerging trends in:
Pharmaceutical Analysis
Bioanalysis
Biomarker Research
Omics Technologies
Regulatory Requirements
Capture market insights and customer feedback.
Influence product enhancement and business strategy through field intelligence.
Key Performance Indicators (KPIs)
Customer satisfaction scores
Application support effectiveness
Technical issue resolution timelines
Training delivery metrics
Team performance and engagement
Revenue support contribution
Product adoption and utilization rates
Customer retention and relationship metrics
Required Qualifications
Education
M.Pharm / M.Sc / M.Tech (Mandatory)
Ph.D preferred
Experience
15–20 years of experience in:
LC-MS/MS
Analytical Research
Bioanalytical Research
Pharmaceutical R&D
CRO Environment
Scientific Application Support
Previous leadership experience managing scientific teams.
Experience working with regulated GxP environments preferred.
Uttar Pradesh :
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