Assistant Manager – Medical & Clinical Operations
Requisition Number: 2312675
Job Category: Medical & Clinical Operations
Location: Noida, Uttar Pradesh, IN
About the Role
The Assistant Manager will lead and manage medical coding operations, ensuring compliance, productivity, and quality. This role involves team leadership, stakeholder management, client communication, and operational strategy to drive efficiency and achieve business goals.
Key Responsibilities
Operational Management
Maintain updated knowledge of coding, billing requirements, and regulatory changes.
Monitor KPIs including productivity, quality, turnaround time (TAT), attendance, and attrition.
Analyze data and ensure quick, logical turnaround of operational tasks.
Evaluate operational practices and procedures for efficiency and compliance.
Support quality initiatives aimed at process improvements.
Participate in internal audits and ensure compliance with all parameters.
Team Leadership & Development
Manage personnel, performance, and discipline of assigned project teams.
Provide direction, coaching, and feedback to staff, including 1-on-1 mentoring.
Identify training needs and deliver educational interventions to address gaps.
Monitor day-to-day operations and manage attrition by building retention strategies.
Foster a positive work environment that encourages morale, creativity, teamwork, and quality.
Stakeholder & Client Management
Manage relationships with internal stakeholders and clients; act as the front-end point of contact.
Handle client communication, negotiate solutions, resolve conflicts, and anticipate critical situations.
Collaborate with SMEs, auditors, and trainers to ensure operational excellence.
Strategic & Administrative Responsibilities
Support senior management in planning, implementing, and improving operational systems and procedures.
Prepare annual business plans and operating budgets.
Ensure compliance with company policies, employment contracts, and directives, including reassignments, work shifts, and alternative work arrangements.
Required Qualifications
Education: Graduate or Postgraduate in Life Sciences or Allied Medicine (BHMS, BAMS, BPT, Dental, Pharmacy, Nursing).
Experience:
8+ years in medical coding
2+ years in a Team Lead or supervisory role
Certification: AAPC/AHIMA certified coder (CCS, CPC, CPC-H, CCS-P)
Skills & Knowledge:
Medical terminology, human anatomy/physiology, pathophysiology, ICD-10-CM, CPT
Healthcare reimbursement methodologies
Organizational workflow, operational procedures, and analytical thinking
Team management, coaching, and employee engagement
Strong interpersonal, communication, and problem-solving skills
Why Join Optum / UnitedHealth Group
Be part of a global organization improving health outcomes through technology and care.
Work in a culture focused on inclusion, collaboration, and career development.
Contribute to initiatives addressing health disparities, equity, and environmental impact.
Make a meaningful impact on patients, communities, and the healthcare ecosystem.
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