Associate Manager, Clinical – HST (Medical Device Application Specialist)
Company: Baxter
Location: Gurgaon, Haryana, India
Job ID: JR - 198011
Employment Type: Full-Time
Department: Clinical / Healthcare Systems & Technologies (HST)
Job Summary
The Associate Manager, Clinical – HST is responsible for providing clinical and technical expertise for Baxter's medical device portfolio. The role focuses on product demonstrations, clinical training, technical troubleshooting, customer support, and collaboration with commercial teams to ensure successful product adoption and customer satisfaction.
Key Responsibilities
Clinical Support & Product Implementation
Provide expert clinical and technical support for Baxter's medical devices.
Support product installations and initial device setup at customer sites.
Assist healthcare professionals during critical and high-profile procedures.
Ensure safe and effective device utilization.
Product Demonstration & Training
Conduct product demonstrations and presentations for:
Surgeons
Nurses
Technicians
Healthcare Professionals
Deliver hands-on clinical training programs.
Educate users on device operation, best practices, and troubleshooting.
Technical Troubleshooting
Diagnose and resolve product application issues.
Provide remote and on-site technical support.
Work closely with customers to ensure minimal operational disruptions.
Escalate complex technical issues when required.
Sales & Commercial Support
Partner with sales teams during customer engagements.
Provide product expertise throughout the sales cycle.
Support achievement of sales targets through clinical value demonstrations.
Participate in customer meetings and product evaluations.
Customer Relationship Management
Build strong relationships with healthcare professionals and hospital stakeholders.
Gather customer feedback and market insights.
Communicate customer requirements and product improvement opportunities to internal teams.
Market & Product Knowledge
Maintain up-to-date knowledge of:
Medical devices and technologies
Surgical procedures
Competitive products
Clinical best practices
Attend conferences, workshops, and industry events.
Required Qualifications
Education
Bachelor's Degree in:
Biomedical Engineering
Surgery Technology
Life Sciences
Allied Health Sciences
Related Clinical Discipline
Experience
2–5 years of experience in:
Medical Devices
Clinical Application Support
Surgical Product Support
Clinical Training
Healthcare Technology
Technical & Professional Skills
Strong clinical understanding of surgical procedures.
Excellent presentation and demonstration skills.
Strong communication and interpersonal abilities.
Technical troubleshooting and problem-solving skills.
Ability to support operating room and hospital environments.
Preferred Qualifications
Prior experience as a Medical Device Application Specialist.
Experience working with surgeons and surgical teams.
Exposure to operating theatre procedures and clinical workflows.
Knowledge of healthcare technologies and hospital systems.
Key Skills
Medical Device Applications
Clinical Training
Product Demonstration
Technical Support
Clinical Education
Customer Relationship Management
Surgical Support
Problem Solving
Communication Skills
Stakeholder Management
Key Contribution
Improve customer experience and product adoption.
Enhance clinical outcomes through effective training and support.
Support business growth through strong clinical-commercial collaboration.
Act as a trusted clinical expert for Baxter's healthcare technology portfolio.
Work Requirements
Frequent travel to hospitals, customer sites, conferences, and industry events.
Ability to stand for extended periods during procedures and demonstrations.
Ability to handle and transport medical equipment when required.
Salary Criteria
Expected Salary: ₹8–15 LPA for candidates with 2–5 years of Medical Device Application, Clinical Specialist, Surgical Support, or Biomedical Engineering experience; candidates with strong surgical device expertise may earn ₹15–20+ LPA depending on product portfolio and territory responsibility.
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