Business Performance Manager
Department: Global Regulatory Affairs & Safety (GRAAS) / Business Performance & Learning Excellence
Location: Hyderabad, India
Company: Amgen
Job ID: R-246229
Work Model: On-Site
Experience: 6–12+ Years
Function: Learning & Development, Organizational Effectiveness, Performance Excellence
Role Summary
The Business Performance Manager is responsible for driving organizational capability development, learning excellence, knowledge management, and performance improvement initiatives across the Global Regulatory Affairs and Safety (GRAAS) organization.
The role focuses on designing scalable learning programs, strengthening onboarding frameworks, improving workforce capability, measuring business impact, and fostering a culture of continuous learning and operational excellence.
This position serves as a strategic partner to business leaders by leveraging data, learning technologies, and performance analytics to improve organizational effectiveness and employee performance.
Key Responsibilities
1. Learning & Development Strategy
Design and implement enterprise learning strategies aligned with organizational objectives.
Lead development of scalable onboarding and capability-building programs.
Create learning pathways for employees across different functions and career levels.
Ensure learning solutions are inclusive, accessible, and engaging.
2. Organizational Capability Development
Develop competency frameworks and proficiency models.
Identify capability gaps and create targeted development plans.
Partner with business leaders to strengthen workforce readiness.
Support succession planning and long-term talent development initiatives.
3. Onboarding & Employee Development
Design and continuously improve onboarding programs.
Create role-based learning journeys.
Ensure new hires achieve productivity milestones efficiently.
Enhance employee experience through structured learning interventions.
4. Knowledge Management
Establish and maintain knowledge-sharing frameworks.
Develop systems that facilitate:
Best Practice Sharing
Process Documentation
Organizational Learning
Institutional Knowledge Retention
Support adoption of knowledge management practices across teams.
5. Performance Improvement & Change Management
Drive initiatives that improve individual and organizational performance.
Support behavior change programs aligned with business objectives.
Partner with stakeholders to implement continuous improvement initiatives.
Influence adoption of best practices and operational excellence methodologies.
6. Learning Content Development
Develop and curate:
eLearning Modules
Instructor-Led Training Materials
Job Aids
Learning Toolkits
Digital Learning Content
Ensure content aligns with adult learning principles and business needs.
7. Learning Technologies & Digital Enablement
Manage and optimize learning technology platforms.
Leverage:
Learning Management Systems (LMS)
Digital Learning Platforms
Knowledge Repositories
Performance Support Tools
Promote technology-enabled learning solutions.
8. Measurement, Analytics & Reporting
Define and track:
Learning KPIs
Business Performance Metrics
Capability Development Metrics
Training Effectiveness Measures
Use analytics to evaluate program impact.
Provide data-driven recommendations to leadership.
9. Stakeholder Management
Collaborate with:
Regulatory Affairs Leadership
Safety & Pharmacovigilance Teams
Human Resources
Learning & Development Functions
Business Excellence Teams
Cross-Functional Global Stakeholders
Drive alignment between learning initiatives and business priorities.
Key Performance Indicators (KPIs)
Learning program effectiveness
Employee capability improvement
Onboarding success metrics
Knowledge-sharing adoption rates
Learning completion rates
Stakeholder satisfaction
Performance improvement outcomes
Organizational readiness measures
Required Qualifications
Education
Minimum
Doctorate Degree
OR
Master's Degree with 4–6 years relevant experience
OR
Bachelor's Degree with 6–8 years relevant experience
OR
Diploma with 10–12 years relevant experience
Preferred Experience
Experience implementing large-scale learning programs.
Learning & Development leadership experience.
Organizational Development or Business Excellence experience.
Experience within Pharmaceutical, Biotechnology, Healthcare, or Global Capability Centers.
Exposure to Regulatory Affairs or Safety organizations preferred.
Uttar Pradesh :
Agra | Gajraula | Gautam buddha Nagar | Ghaziabad | Gorakhpur | Greater Noida | Jhansi | kanpur | Lucknow | Mathura | Noida | Park City | Prayagraj | Satyamev | Varanasi |Gujarat :
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Remote, India | Siliguri |Illinois :
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China | Quarry Bay |Liaoning :
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Japan | Saitama |Tokyo :
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