Clinical Call Center Representative (On-Call) – Dallas, TX
Location: Dallas, Texas, USA
Job Type: On-Call / Part-Time / Full-Time
Experience Required: 1–2 years in customer service or call center, preferably with medical terminology knowledge
About Fortrea
Fortrea is a leading clinical research organization focused on Phase 1 clinical trials with healthy volunteer participants. We are committed to advancing medical research through safe, efficient, and compliant study execution. Our Dallas-based clinical research unit (CRU) conducts innovative studies that contribute to the development of new therapies.
Role Overview
We are seeking Clinical Call Center Representatives (On-Call) to engage potential study participants for Phase 1 healthy volunteer studies. This position requires excellent communication, organizational skills, and the ability to work flexible schedules, including evenings and weekends. Training will be conducted on-site at our Dallas clinic for four weeks (Monday–Friday, 8:00 AM–5:00 PM CDT).
Key Responsibilities
Handle incoming and outgoing calls to potential study participants.
Provide clear and accurate study information to participants.
Phone screen participants according to provided study-specific scripts.
Enter participant demographic and medical history information into the database.
Schedule and confirm screening appointments for qualified volunteers.
Coordinate with the screening department to ensure all recruitment information is complete.
Respond to participant inquiries via Fortrea CRU email account as required.
Identify opportunities for process improvement.
Perform other duties as assigned to support recruitment operations.
Required Qualifications
High school diploma or equivalent (USA).
1–2 years of experience in customer service or call center operations.
Knowledge of medical terminology is preferred.
Excellent verbal and written communication skills.
Proficiency in computer use and database management.
Ability to work flexible hours, including evenings and weekends.
Preferred Skills
Bilingual in Spanish is a plus.
Previous experience in clinical research or healthcare call centers.
Physical Demands
Regularly required to sit for extended periods.
Must be able to communicate effectively via phone and email.
Why Join Fortrea
Gain hands-on experience in clinical research participant recruitment.
Work in a fast-paced, supportive, and professional clinical environment.
Opportunity to advance your career in clinical operations and research support.
EEO & Accommodations
Fortrea is an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process for all candidates. Accommodation requests can be submitted during the application process.
Apply Now
Join Fortrea and contribute to the advancement of clinical research by engaging with study participants and supporting critical Phase 1 trials.
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